Program Assistant I

This position is responsible for administrative support to staff working with the Housing Choice Voucher (HCV) and Project Based (PBV) Programs. Will provide excellent customer service to internal and external customers. Schedule and monitor client/applicant appointments, generate mass mailings, scan client/applicant correspondence into AO DOCS. Assign and disseminate incoming correspondence. Other duties include performing data entry and general clerical tasks, distribution of mail. Schedule Informal Reviews and Informal Hearings requested through the CRM portal. Coordinate and schedule HCV Orientations and assist with the PBV referral process. Process weekly/monthly reports, track appointments and other project tasks. Will work in various databases including Excel, PowerPoint and Word. Other duties as assigned.
Requires a High School Diploma or equivalent and a minimum of three years experience or a Bachelor's degree with 1 year of office clerical experienceProficiency in MS Office Suite and internet usageGood interpersonal, customer service and organizational skillsMust have excellent oral and written communication skillsMust be able to prioritize assignments to meet deadlines and be dependableMust have the ability to maintain excellent customer service techniques and attitudeMust have basic computer skills including proficiency with MS Office Suite.Bilingual administrative/clerical experience is a plusAn equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.