We are looking for a reliable Professional License/Delinquent Tax Customer Service Agent to join our collaborative team at Jefferson County Clerk's Office in Louisville, KY.
Growing your career as a Full Time Professional License/Delinquent Tax Customer Service Agent is a fantastic opportunity to develop vital skills.
If you are strong in critical thinking, strategic planning and have the right attitude for the job, then apply for the position of Professional License/Delinquent Tax Customer Service Agent at Jefferson County Clerk's Office today!
Professional License/Delinquent Tax Customer Service AgentJefferson County Clerk's OfficeLouisville, KYApply The Customer Service Representative is stationed in a department within the Finance Division. The incumbent provides quality customer service, helping the public process various types of transactions. The incumbent processes clerical work of intermediate difficulty.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist customers in processing various transactionsReviews and verifies documents for accuracy and completenessOperates a computer to retrieve and record dataHandles customer inquiries (in person and over the phone)Collects payments made by cash, check or credit cardBalances cash drawer and makes bank depositsTrains new employeesAnswers the phone and directs calls accordinglyReceives and processes mailCorresponds with other agencies and organizationsPerforms other duties as assigned by the managerProcesses paperwork regarding delinquent tax liens and the subsequent releasesPrepares forms MINIMUM QUALIFICATIONS Kentucky residentAble to be bondedEffective written and verbal communications skillsAble to operate office equipment including computer (PC & AS400), printer, fax, copier,Scanner, calculator, and multi-line phone
Able to calculate a tax bill and the timing of feesAble to learn the laws, regulations, policies, and procedures necessary to process Professional License and/or Delinquent Tax transactions and able to understand and explain them tocustomers
Ability to record and transfer data accurately in a timely mannerAbility to process monetary transactions accuratelyAble to learn, understand, and process underage marriage license formAble to learn and follow the laws of Kentucky NotariesAbility to learn/process solicitor license, peace officer license and other department licenseAble to follow proper filing proceduresHigh school education or equivalentSix months experience as a CSR or two years of related experienceEfficient using MS Office Word PHYSICAL DEMANDS The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds
Education Requirements (Any)High School Diploma/GED Additional Information/Benefits Benefits:
This job reports to the Manager
this is a Full-Time position 1st Shift
Travel is not required
Relocation is not providedApply
Benefits of working as a Professional License/Delinquent Tax Customer Service Agent in Louisville, KY:
? Learning opportunities
? Continuous Learning Opportunities
? Attractive packageCompetitive Pay
