Production Support Analyst

Production Support Analyst
Duration: 12 months (possible extension or conversion)

Location: HYBRID W/ ONSITE REQUIREMENT - 3 days onsite New Castle, DE 19720

Time: 11:30 AM - 8:30 PM EST
Shift days:
Option 1: Tuesday - Saturday
Option 2: Sunday - Thursday

Roles and Responsibilities: Prod Support (up to 50 diff apps on Linux or Wintel )
We are L2 24x7 global team, have 3 shifts but mostly here will be 1130am EST to 8:30pm - support either 1 sat or sun shift per occasionally. Should have shell scripting and PowerShell
The level expected: browse through servers and run commands (linux /wintel servers)
Not looking for a Sys Admin who does installs. we don't do infra admin work.
AutoSys helpful, having some certificates like pki is a +
Will learn new processes and apps.
heavy monitoring, log in checks for certain errors, interact with DB SA's to help resolve and at times interact with clients. (not dealing with vendor or product infra security).

High level Requirements: 3+ years of experience in Operations support .
Hands on experience with either Windows or Linux servers .
Experience with Shell/PowerShell scripting, SQL, or any other equivalent will be a plus.
Experience of Monitoring or Automation Tools will be a plus: Tivoli, Sensu, Autosys, ServiceNow, AppDynamics .
Knowledge of TLS certificates, PKI Technology will be a plus.
Knowledge of Webservices, Webservers, Application servers and Network Protocols would be a good addition.