A leader in the retail food industry, H E B's 19 warehouses with over 4.5 million square feet support our retail division by distributing thousands of items (over 7.1 million cases per week) to our Stores in Texas and Mexico.
As a Production Controller, you'll play a vital role in staffing, planning, and achieving facility goals to ensure accurate, timely production that serves our Stores and Customers. You'll participate in long-term staffing discussions with Procurement, Forecasting, Planning & Analysis and Facility Leaders / Directors, considering impacts on cross-training, seasonal strategies, the mass-posting process, and overtime. As part of long-term planning, you'll play a critical role in determining MHE and Radio Frequency Unit needs to support productivity goals.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... interpersonal skills? willingness to engage with others on your daily Partner Walks?
HEAD FOR BUSINESS... understanding of the importance of accurate staffing and how to bridge gaps in retaining plans, service level agreements, and appropriate budgeting?
PASSION FOR RESULTS... drive to support your team's overall business performance?
We are looking for:
- a four-year degree or equivalent experience; experience in production controller duties
- experience as a Team Leader / Operations Leader, and successfully motivating teams and managing conflict
What is the work?
Management:
- Drives cross-functional alignment on projections and labor planning strategies / metrics
- Supports Facility Leaders on annual volume / staffing planning; supports staffing / projection requests from leadership; collects feedback on labor planning from Team Leaders, Operations Leaders, Facility Leaders
- Identifies / assesses structural changes in product flow impacting assigned facilities; ensures structural network / product flow changes are incorporated into labor planning methodology
- Monitors plans and work-in-process backlogs to consider impacts of future planning and staffing
- Drives innovation by developing best practices for holiday planning, schedule automation, long-term planning, etc.
- Resolves facility concerns quickly; escalates as appropriate
- Monitors / manages toward meeting metrics expectations (e.g., financial results to budget, customer service, operational excellence, and talent assessment)
- Role models open door policy; cultivates an environment of teamwork
- Performs daily floor walks with Operations Leaders to understand product flow and facility capacity; uses trend graphs and reporting tools to help identify and drive areas of opportunity
- Shares information with Partners on shift / weekly goals; facilitates Partner understanding of how their work impacts customers
- Clearly explains volume / labor projections, performance metrics, and staffing updates for Facility Leaders, Team Leaders, and Operation Leaders in assigned facilities
- Builds collaborative relationships with peers network-wide
Production / Scheduling:
- Identifies short- and long-term operational risks driven by labor shortages / excesses
- Identifies / proposes mitigation plans to support efficient operations in assigned facilities
- Conducts on-going root cause assessment on distribution projections / labor; identifies key drivers of forecast errors
- Ensures compliance with legal / regulatory guidelines
- Attends weekly Transportation meetings to assess requirements and potential operational risks
- Participates in bi-weekly Production Controller conference calls to stay current on events and tools / process updates; relays information to leadership
- Monitors KPIs daily, weekly, and by Period; takes corrective actions; prepares / communicates key performance metrics in weekly direction-setting meeting
- Oversees / validates input parameters in Workforce Manager (WFM); reviews / recommends changes to WFM-generated schedules
- Reviews / communicates volume and staffing projections to respective Team Leaders, Operations Leaders, and Facility Leaders
- Reviews / maintains all key labor planning parameters / metrics within assigned facilities (labor standards, schedule performance, attendance, OSTP, etc.)
What is your background?
- A related degree or comparable formal training, certification, or work experience
- Experience as a production controller
- Experience as Team Leader / Operations Leader
- Experience successfully motivating teams and managing conflict
- Completion of required H-E-B Leadership classes, as scheduled
Do you have what it takes to be a fit as a Warehouse Production Controller for H-E-B?
- Comprehensive understanding of department processes
- Understanding of business unit interrelationships
- Understanding of Partner responsibilities and their impact on team performance
- Strong reasoning, analytical, decision-making, and problem-solving skills
- Strong interpersonal skills
- Ability to communicate clearly and effectively
- Ability to interpret and understand policies and procedures, and relay them to others
- Ability to work cross-functionally
- Ability to motivate teams
- Ability to manage conflict
Can you...
- Access all levels and areas of the facility
12-2019
