The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory (this person will provide coverage North of King County). This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers.
Annual base salary + monthly commission (The first-year guarantee on commissions to be at least $4,000 per month.) This is an exempt position and is not eligible for overtime pay. Job Requirements/Skills: Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers. Provide exceptional customer service. Ability to take the initiative to accomplish work with little supervision. Good verbal and written communication skills. Ability to exercise integrity, confidentiality, and discretion. Effectively manage relationships both internally and externally. Excellent time management and organizational skills. Capable of working with all levels of the organization. Teamwork: cooperate and support others within the Modern Machinery organization. Education/Experience: High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience. Requires a valid driver's license and the ability to maintain an insurable driving record. Proficient in Microsoft Office products (Outlook, Word, and Excel). Nature and Scope of Job: Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching. Demonstrate Modern Machinery's core values and promote the mission and vision of the company. Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals. Effectively communicate with and establish relationships with assigned customers. Develop sales forecasts and business plans for each customer. Utilize the company's CRM system to track and maintain customer records. Promote growth and increase sales activity for parts and service. Identify new or additional opportunities for aftermarket sales. Sell service programs. Perform and coordinate market and opinion surveys. Provide customers with quotes related to product support. Perform machine inspections and evaluations. Communicate the progress of repair(s) to customer's equipment in the shop. Assist in successfully negotiating and settling customer product support disputes. Execute on short and long-term goals through good management and planning.
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
