Full job description Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.
Position Overview The Product Manager Associate Director, New Product Experience will be responsible for defining the strategy and vision for customer experiences that complement new Exact Sciences tests, establishing a phased approach and roadmap to achieve that vision. This position, within the New Product Experience team, fits into the broader mission of the Customer Experience (CX) team which focuses on digital product management, the definition of customer care workflows, and the mapping and orchestration of all customer touchpoints, before, during, and after Exact Sciences cancer tests. Efforts will include journey mapping to define end-to-end experiences surrounding clinical tests, gathering subject matter expertise from internal stakeholders to inform the vision of key experiences, and supporting requirement definition / socialization to drive execution of prioritized customer experience elements.
Within CX, we are responsible for defining, driving, and delivering innovative, immersive, and memorable journeys for all our customers (e.g., patients, providers, caregivers), across all channels (digital, service, physical). Our experience definition activities are focused on exploring where patients live, where providers work – and how we can best build upon novel capabilities and technologies to meet them there.
The Product Manager Associate Director, New Product Experience will be responsible to lead the effort to explore and introduce these market changing experiences. Furthermore, this role will require active engagement and management of cross-product / enterprise stakeholders to drive alignment in order to introduce these services to the entire portfolio of Exact Sciences products.
Essential Duties Include, but are not limited to, the following:
Create active partnerships with product pipeline groups and other enterprise functions throughout Exact Sciences to align and embed new product experiences. Lead the production of executive-level presentations, communications, and business requirements that define and articulate new product experiences. Lead efforts with experience design team to create user experience concepts to envision future state vision and to communicate essential experience requirements for new products. Support product delivery teams in translating new product business requirements into detailed user stories and development requirements. Drive the production of customer support materials by gathering input from Exact Sciences experts, collaborating with content writers, and ushering materials through confirmation and approval process. Envision and lead experience vision workshops, interfacing cross-functionally with digital, customer service, marketing, and lab operations teams to ensure transparency and buy-in for prioritized CX efforts. Maintain a detailed learning agenda, tapping into enterprise research functions to define and execute new customer research to drive decision making and CX roadmap prioritization. Develop new services using a frontstage/backstage mindset that articulates both customer experience and operational workflows. Excel in an ambiguous and dynamic work environment, with comfort in handling risk and uncertainty. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company's Quality Management System policies and procedures. Ability to travel up to max 15%. Ability to act with an inclusion mindset and model these behaviors for the organization. Minimum Qualifications Bachelor's degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree. 7+ years of experience working as a Product Manager, with at least 5 years in the digital domain using Agile / Scrum / Kanban methodologies. Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority. Excellent presentation, communication, and storytelling skills; track record of successfully and convincingly presenting customer solutions at all levels of the organization (from entry level to executive suite) and to all levels of background expertise (from the expert healthcare provider to the novice patient). Demonstrated ability to lead the development of product vision and strategic roadmaps for services and products as part of a broader end-to-end user experience. Strong sense of Value Proposition and ROI for company and customers. Demonstrated ability to deliver results to the appropriate quality and timeline metrics, with good judgment and ability to manage competing priorities. Desire to move forward quickly, balanced with the patience to manage complex stakeholder environment. Authorization to work in the United States without sponsorship. Preferred Qualifications Advanced business analysis skills; including, but not limited to, process and user flow definition and business KPIs. Advanced problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends. Experience in healthcare, wellness, or digital health. Demonstrable success in actively partnering with Design functions, Customer service functions and Digital Functions, including the documentation of service workflows / standard operating procedures. Demonstrable success of delivering and embedding new service solutions in highly matrixed environments. Experience delivering and embedding service solutions for multi-customer experiences (e.g., patients and providers), including experience creating and maintaining service design blueprint documents for prioritized experiences. Demonstrated success communicating intent and value of new services with executive stakeholders. #LI-AM1 Salary Range:
$152,000.00 - $242,000.00
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs.
Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
