Figma users are highly skilled designers and developers. Because of this, our Sales and Customer Experience & Solutions organizations require a technical approach to onboarding, training, and ongoing enablement. We are currently seeking a Technical Product Enablement Manager who is eager to blend their technical skills and passion for training to bring a deeper technical understanding to the field and help develop world-class training for our Sales and Customer Experience & Solutions teams. This role will report to the Manager, Sales Enablement AMER.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Drive education on our core product functionality as well as the broader industry knowledge required for seller success.
Optimize Figma’s ongoing enablement programs through the creation and delivery of technical training content. This includes courses accessed through a Learning Management System as well as courses you’ll deliver live in a classroom setting.
Maintain a training curriculum that is highly effective and consumable by members of our team, including the optimization of existing content and the creation of novel training materials
Own the outcomes of your training programs: continually measure program compliance, participant performance and business impact of each program
Strategize with the Sales Enablement, Sales, Customer Experience & Solutions, Product Marketing, and Product teams to assess Sales/CEX needs and make continual improvements and iterations.
Cultivate a strong relationship of trust with Sales, Customer Experience & Solutions, Product Marketing, and Product Leadership.
Attend customer meetings and embed with our go-to-market teams to develop a clear perspective on how to improve our training programs
We’d love to hear from you if you have:
5+ years experience in a technical focused role, including but not limited to Product Marketing, Product Management, Sales Engineering, Solutions Architect, Software Engineering
Advanced Figma knowledge across all products
Proven experience for training others on cutting edge technologies
Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
Experience using conversation intelligence tools like Chorus, Gong to create strong coaching culture
Excellent communication (written/verbal), facilitation skills, and ability to breakdown complex topics to easily train stakeholders
Ability to adapt to a fast-paced environment of a start-up and a continuously evolving product
While it’s not required, it’s an added plus if you also have:
Experience working at a software-as-a-service company
Ability to tackle large ambiguous challenges that you haven’t tackled before
Has held a quota-carrying sales role at a high-growth software company
Certified as a trainer in our sales methodology - “Command of the Message”
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
