Process Delivery Specialist

This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Uses judgment in choosing task-routine.Provide assistance to customers regarding their business accounts and other areas as needed. Answering incoming calls and responding to incoming email and voicemail.