POSITION SUMMARYSenior Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Senior Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.DUTIES and RESPONSIBILITIESCLIENT SUPPORTCultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains currentIdentify and assist with Firm services and solutions that support clients' needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley MobileConfirm authorization and authenticate client when processing requestsOnboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examplesInput orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisor(s)Prepare financial plans, client reports and other materials for client meetingsReview and take appropriate action on client account alertsOTHERPartner with Financial Advisor(s) in developing a business plan and delivering against a client service modelSupport the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminarsActively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training callsPerform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenanceProactively participate in firm initiatives directed by local managementRegularly seek opportunities to use firm resources for peer sharing and collaborating with Financial AdvisorsEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLSEducation and/or ExperienceActive SIE, Series 7 and 66 (or 63 and 65)High School Diploma/EquivalencyCollege degree preferredAt least 5 years of industry experience requiredDemonstrated strong performance in current role for the prior 2 years, if applicableKnowledge/SkillsStrong industry, product, and branch procedures knowledgeExceptional writing, interpersonal and client service skillsDetail oriented with superior organizational skills and ability to prioritize tasksStrong computer skills and knowledge of Microsoft Office productsTeam player with the ability to collaborate with othersAbility to work in a fast-paced, evolving environmentGoal oriented, self-motivated and results drivenKnowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accountsReports toBusiness Service ManagerMorgan StanleyEOE committed to diversifying its workforce.M/F/D/V
