Portfolio Support Specialist Location Bloomington, MN : Company Background: Absolute Resolutions Corporation (ARC) is a leader in the distressed debt purchasing industry. We purchase portfolios from top banks, retail organizations, and utility companies in the US and Canada.
ARC is seeking a Portfolio Support Specialist to join our Portfolio Support team. This position reports to the VP of Portfolio Support.
Key Responsibilities :
· Manage document support related tasks for purchased portfolios, including, but not limited to, document organization, indexing and reporting.
· Facilitating document request serving as the primary point of contact for all document related issues for internal and external stakeholders.
· Manage all contractual warranty issues for purchased portfolios including identification of impacted accounts, gathering all associated supporting documentation, and managing deadlines for submission.
· Acting as primary point of contact for sellers to ensure all post sale support items are completed efficiently and accurately.
· Identifying deficiencies in post-sale support and remediating or escalating to management and ensuring issues are resolved.
Other Responsibilities: · Make recommendations for improved workflow, quality assurance and internal processes to maximize system resources and efficiencies.
· Work with management to create project plans to for testing and implementation for maintenance and/or enhancements for existing processes.
· Independently manage and organize multiple open projects ensuring deadlines are met accurately.
· Respond to internal and external requests for information, providing professional and timely follow up.
· Prepare and create documentation as needed.
· Data Entry for various types of files and tasks.
· Produce reports with supporting documentation the Microsoft Office suite of applications.
· Maintaining high degree of confidentiality.
Minimum Qualifications :
· College Degree and a minimum of 5 years of professional work experience, or equivalent work experience
· Proficiency in Microsoft Office (such as Microsoft Word, PowerPoint and Outlook)
· Detail orientated, able to manage multiple projects, and prioritize tasks accordingly with changing demands. Ability to quickly learn and master new applications and processes.
Preferred Qualifications: · Distressed consumer asset industry experience or other financial services recovery background
· Advanced Microsoft Excel skills
· Experience processing large amounts of data
· Comfortable working in a fast-paced environment with high performance expectations
On the job training is provided. Job Type: Full-time
Salary: $50,000
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
5 years Schedule:
8 hour shift Monday to Friday Language:
English (Required) Work Location: In person
