Job ID
86795 Location
Various Full/Part Time
Full-Time Exempt from Classified Service
No Minimum Rate
47952.54 Min Pay Frequency
Yearly Maximum Rate
88063.62 Max Pay Frequency
Yearly Regular/Temporary
Regular
Minimum Qualifications High school diploma or GED. Must be able to type 25 words per minute. Must be able to work rotating shifts including weekends and holidays. Applicants will be subject to an extensive background check. As a condition of continued employment, the ability to handle stressful emergency communications will be assessed during the training and probationary period.
Tests Required PLEASE READ AND PRINT THIS JOB POSTING FOR IMPORTANT INFORMATION ABOUT THESE TWO MIAMI-DADE POLICE DEPARTMENT (MDPD) POSITIONS POLICE COMPLAINT OFFICER: A Police Complaint Officer's (PCO) primary job function is to receive, screen and process emergency and non-emergency calls for service from the public via an enhanced 9-1-1 system. The PCO is responsible for the accurate, rapid, and effective evaluation of, and response to, requests for police, fire, and medical assistance.
POLICE DISPATCHER: A Police Dispatcher's (PD) primary job function is the operation of radio and computer equipment to dispatch law enforcement officers and manage radio traffic while relaying information between law enforcement officers from the Miami-Dade Police Department and other public safety agencies.
GENERAL INFORMATION: Applicants must be able to learn how to operate emergency radio equipment, enhanced 911 telephone software and a Computer Aided Dispatch (CAD) system to enter or assign emergency and non-emergency calls for service. Applicants must be able to capture, filter, and disseminate vital information verbally and in written form while maintaining a calm demeanor and a high degree of accuracy.
PAY AND BENEFITS:
Paid training starts at $23.05 per hour / $47,952.04 annually (base rate) Upon successful completion of the Public Safefy Telecommunicator Academy: Salary increases to $24.15 per hour / $50,243.56 annually (base rate) An additional 16% competency supplemental pay then added to base rate One pay-step increase 6 months after start of probation Two pay-step supplemental increase when assigned to the afternoon or midnight shift EMPLOYEES ALSO RECEIVE:
One pay-step increase yearly until maximum base annual salary of $88,063.62 is reached 80 hours of annual paid vacation time 96 hours of paid sick leave 17 paid county holidays Medical, Dental and Vision plans available Pre-paid legal options available Florida Retirement System Pension Plan or Investment Plan Deferred Compensation and Roth IRA Options available For more County benefits information, please access:
For more information about these positions, please visit the Miami-Dade Police Department's website at Police Careers (miamidade.gov) for detailed job descriptions.
If you are claiming Veterans' Preference you must provide the required information in the Veterans' Preference section of the online application and prove eligibility by submitting all required documentation to the Human Resources Department, Human Resources Manager, on or before, Sunday, May 26, 2024, at 11:59 p.m. (EST). Veterans' Preference will NOT be awarded unless the required documentation is submitted. Documents arriving after the deadline will not be accepted.
Documents may be submitted as follows:
E-Mail to Mail or Hand-Deliver to Miami-Dade County, Human Resources Department 111 N.W. 1st Street, Suite 2110, Miami, FL ******** . Attention: Human Resources Fax to . Attention: Human Resources Recruitment
APPLICATION PROCESS: Applicants mustapply online at from Monday, May 6, 2024, through Sunday, May 26, 2024. Applications must be completed and submitted by 11:59 p.m. on the closing date of this job posting. If you do not receive an auto-generated email, your application has not been submitted, and you must log into again and click on the submit button before the closing date.
COMPUTER SKILLS TEST: Applicants must take and pass a typing test with a score of 25 net words per minute. Applicants who meet the minimum qualifying score on the typing test will proceed to the computer-based skills test, which will evaluate 911 Call Center job duties, such as, but not limited to, the ability to follow verbal and written instructions, decision making, data entry, cross referencing, call summarization, prioritization, and the ability to multi-task by responding to emergency calls. The computer-based skills test takes approximately 45 minutes to complete. Photo identification, such as a driver's license, is required and must be presented to take the computer skills test.
After the job posting closes, applications will be screened for eligibility, and only those who meet the minimum qualifications will be notified of the MDPD Police Dispatcher/Police Complaint Officer exam date, time and location via the email address provided in your online employment application.
It is important to please check your email regularly, including your Junk and Spam inboxes, regarding your test schedule information. You may use the following links to practice some of the skills you will need for the computer test. Copy and paste the URL into your internet browser to access these resources. Note: The links are only a resource for you to practice and are not identical to the actual test.
ADDITIONAL REQUIREMENTS: Applicants who pass the computer skills test will be required to attend an orientation and interview. An extensive background investigation, to include a polygraph test, will also be conducted. Those applicants who successfully complete the background investigation will be administered a psychological evaluation to determine suitability and compatibility to perform the basic job functions. The ability to handle stressful emergency communications will be assessed during the training and probationary period, as a condition of continued employment. Upon passing the psychological evaluation, a medical drug screen is also required.
