Point Of Sale Support Technician

Job summary
Teleflora is seeking a member for their Point of Sale Technician departmentResponsibilities include assisting and troubleshooting Teleflora FloristsWork schedule and seniority information not provided
Responsibilities
• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat.• Log calls into the Call / Problem Tracking system• Meet or exceed the standards set within the department for effective call resolution and production• Escalate and direct customer calls as needed• Provide user feedback to management, quality assurance, and development.• Perform all activities in compliance with audit standards in reliability, security, and quality• Prepare reporting as required• Perform other tasks as required• Maintain communication via multiple platforms• Work independently with strong time management and organizational skills
Requirements
• Education: High school diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.• Experience: Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.• Knowledge: Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
Benefits
• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility• Opportunities for development and internal mobility• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings• Companywide problem-solving and continuous improvement training• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice• Company focus on wellness and health