Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably.Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique contributions.Applynow for the position ofPoint of Care Zone Head,Customer Experience Specialiststo lead and manage thezone Customer Experience Specialist (CES) team, driving excellence in allaspects of customer interactions with Siemens Healthineers Point of Care (SHSPOC).Your role:Utilize your strong clinical background tocoordinate sales cycle activities with an emphasis on implementation andday-to-day customer support, putting the customer firstLeading the team to execute both short- andlonger-term customer support and loyalty strategies that result in financialgoal attainment, strong customer partnership, as well as team growth and developmentWorking with their partner Account Executive (AE)zone head to identify and synthesize customer and competitor insights, markettrends and influences, together with industry challenges, and apply SHS POCproduct solutions to drive long-term sales success, while fostering enduringcustomer relationshipsManaging and leading change in a positive mannerwhile developing a culture of accountability and customer excellenceChampion new initiatives and identifyopportunities to build a culture of collaboration within the zone, togetherwith their partner AE teamDrive processes and strategies that coordinatesales cycle activities, with an emphasis on excellence in implementation andday-to-day customer support. Ensuring that the customer is the priority andowning successful product / solutions implementations at account sitesCollaborate with other internal teams todeliver the optimal customer experience throughout the sales and customer lifecycle.This includes but is not limited to Marketing, Sales Operations, Finance,Service, Business Excellence, PMO and LogisticsManagement of customer support activities,tracking of Key Performance Indicators (KPIs), and identification of areas forimprovement within the customer journeyEnsure that all detailed sales forecasting,training modules, and required reporting, including in all required internalquality and other tools and processes, are completed promptly and accurately byall team membersBudget responsibility for travel and expensesfor zone CES team including the responsibility to oversee and manage spending inline with the company's goals and expectationsYour expertise:Bachelor's degree or equivalent in a biologicalscience, nursing, or respiratory therapyMinimum of 8 years of increasing responsibility& experience as a medical technologist, point of care coordinator,respiratory therapist, or nurse. Point of care experience preferred – end useror oversight3+ years of experience in medical deviceproduct areas or related disciplinesStrong people management skills with previousteam leadership experience and demonstratedsuccess in that roleExperience in lean six-sigma and/or complexproject management within a hospital or laboratory settingMust possess outstanding oral, written andpresentation communication skills that can be applied to customers, directreports and SHS managementAbility to demonstrate critical thinking anddecision makingHighly organized, able to manage multiple tasksand projects simultaneouslyPossesses strong MS Office (Excel, PowerPoint,and Word) skillsExperience in the use of customer relationshipmanagement (CRM) platforms is requiredEstablished contacts at Hospital Systems and/orIntegrated Delivery networks (IDNs) within assigned zone preferredMust reside and be able to travel within the assignedzone and other business locations in the USA as requiredTo find out more about the specific business, have a lookat:https://www.siemens-healthineers.com/en-us/point-of-care-testingWho we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing. Our portfolio is crucial forclinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team ofscientists, clinicians, developers, researchers, professionals, and skilledspecialists, who believe in each individual's potential to contribute withdiverse ideas. We are from different backgrounds, cultures, religions,political and/or sexual orientations, and work together, to fight the world'smost threatening diseases and enable access to care, united by one purpose: topioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Check our Careers Sitehttps://jobs.siemens-healthineers.com/careersThe pay range forthis position is $128,000-$168,000 annually; however, base pay offered may varydepending on job-related knowledge, skills, and experience. The annualincentive target is $70,000. Siemens Healthineers offers a variety of healthand wellness benefits including paid time off and holiday pay. Detailsregarding our benefits can be found here: https://benefitsatshs.com/index.htmlThis information is provided per the required states Pay TransparencyLaws. Base pay information is based on market location. Applicants should applyvia Siemens Healthineers external or internal careers site. We care about your data privacy and take compliance withGDPR as well as other data protection legislation seriously. For this reason,we ask you not to send us your CV or resume by email. Pleasecreate a profile within our talent community and subscribe to personalized job alert that willkeep you posted about new opportunities.#LI-KL1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more,Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, clickhere.
