DESCRIPTION As a Program Manager in the TES Benchmarking Process Improvement Team, you will drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation. You will partner with internal and external stakeholders to support expansion and optimization of the transportation network, including launches of new buildings as well as retrofits of the existing network. You own program communication, clear blockers to drive efficiencies and innovation in the current processes, escalate as appropriate to ensure on-time delivery of planned projects, and apply process improvement methodologies to drive the vision of the program. Key competencies of this position include managing difficult cross-functional projects and programs, scoping efforts, defining project priorities and milestones, and driving execution in a safe, sustainable, and inclusive manner.
Key job responsibilities
• Own and manage new and existing programs / initiatives, successfully delivering complex projects aligned with team goals
• Identify the right stakeholders, customers, and partner teams to communicate with and impact critical business initiatives, and craft and deliver cross-functional, scalable solutions
• Develop, implement, and govern KPI (Key Performance Indicators) reporting for a portfolio of programs, providing visibility to stakeholders on program performance, and use this data to drive business decisions
• Help partner and stakeholder teams make trade-offs by considering the impact to the business and customer (e.g., customer experience, quality, efficiency, etc.)
• Proactively identify opportunities to continuously improve program quality, efficiency and operational
excellence
A day in the life
PMs will interact with their customers to gain knowledge of operational requirements; analysis gaps and shortfalls; develop courses of actions, gain stakeholder input, feedback and buy-in, communicate plan to all stakeholders, drive plans to completion.
About the team
The Benchmarking Process Improvement team's goal is to enhance TES operations through gained efficiencies, reduced cost, and increased in quality of deliverables while reducing risk. Program managers are responsible for two key focus areas: organizational alignment (i.e. Precon, Construction, startup, etc) and functional alignment (i.e. Process Mapping, Program Health Development, Cost Analysis, etc). Tenets include: Breaking Down Organization Silos, Simplify and Invent, Create Balanced Scorecards, Continuous Process Improvement, and Building Muscle Memory.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Chicago, IL, USA | Houston, TX, USA | Nashville, TN, USA | New York, NY, USA | San Francisco, CA, USA | Washington, DC, USA BASIC QUALIFICATIONS - Bachelor's degree in communications or equivalent
- 4+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
