Player Services Cage Manager

Description SUMMARY DESCRIPTION:
Oversees all Player Services operations of all cage functions to include credit and collections. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions. Ensures compliance with all applicable laws, rules and regulations as well as all Federal laws governing monetary transactions, internal controls, and company policies & procedures. Manage all customer service by ensuring team are enrolling new members and servicing existing members. Manage all guests with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience. JOB REQUIREMENTS:
Must be at least 21 years of age.
Two-year college degree or relevant other financial experience or training.
Minimum of five (5) years' experience as a Casino Cage Supervisor.
Must have some background in Marketing.
Must have Casino background.
Must have strong analytical skills.
Minimum of five (5) years of progressive leadership and management experience in staff selection, establishing goals and objectives, and effectively managing resources.
Demonstrated experience in maintaining consistent, high quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
Must have outstanding verbal and written communication skills and exceptional customer relation skills.
Ability to operate CMS, Central Credit, Global Cash, Western Union, R-File, ACSC, Microsoft Office, and WMX software and processes.
Strong computer skills in MS Office/Windows - Excel, PowerPoint, Word.
Ability to acquire extensive knowledge and application of company Title 31 policies.
Must be able to obtain/maintain any necessary licenses and/or certifications.