Job summary
Platform Engineer 3Location: LehiJob Type: Contract
Job seniority: mid-to-senior level
Responsibilities
• Deliver scalable and robust solutions to diverse business problems• Design and develop based on requirements from IT & Engineering teams and how they translate to automation features.• Design, Develop & Architect Integration Platforms and Self-Service Platforms.• Build services and micro-services that solve impactful crisis management problems.• Create, manage & maintain source code for ITSM platform and integration solutions• Create and deliver prototypes based on business requirements• Proactively identify and resolve people, process and technology issues to reduce incident MTTR• Work in an agile CI/CD environment to deliver rapid iterations at a sustained velocity.• Solve manual issues through automation• Perform unit and integration testing before production release of tools & automation• Conduct functional and non-functional testing• Troubleshoot and debug applications• Evaluate existing applications to reprogram, update and add new features• Support delivery and maintenance of ITSM platforms and tools
Requirements
• Bachelor degree in Computer Science or combination of education and relevant work experience• 3-5 years of experience in Software Development in an Agile environment• Ability to work well with diverse and cross geo technical & process teams.• Strong knowledge/understanding of ServiceNow, ITIL support processes and methodologies, e.g. Incident Management, Problem Management, Service Level Management, Change Management, Availability Management, etc.• Must have a stable work background with design, development & integration experience on cloud platforms (i.e. AWS, Azure) in a continuous delivery environment.• Drive to ensure user experience and strong customer-centric point-of-view.• Must have current programming experience on Javascript, Python, Angular JS & Bootstrap with Server Side Automation and DB Administration (Data Modeling, Queries, etc.)• Experience in Developer Process Automation (CI/CD & Code Management) like tuning and utilizing tools, such as, Jenkins, GitHub, Perforce, Docker etc.• Experience in Integration tools and technologies like Snaplogic, Active MQ, Rest API, Gem Cache, Twilio (for telephony based collaboration) is a plus.• ServiceNow Implementation certification a big plus• Experience in Cloud & Enterprise based monitoring tools, such as, Zabbix, Datadog, Splunk, New Relic, Runscope, Cloudwatch, Dynatrace etc. is a plus.• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other Site Reliability Engineers, Developers and Program Managers.• Ability to learn new languages, systems, and frameworks quickly.
Key Skills Needed
• Javascript• Python• Angular JS• Bootstrap• Server Side Automation• DB Administration (Data Modeling, Queries, etc.)• ServiceNow Implementation certification• Integration tools and technologies like Snaplogic, Active MQ, Rest API, Gem Cache, Twilio (for telephony based collaboration) is a plus.• Cloud & Enterprise based monitoring tools, such as, Zabbix, Datadog, Splunk, New Relic, Runscope, Cloudwatch, Dynatrace etc.
