Physician Practice RCM Account Manager Location Remote in Miami, FL : Qualifications . Bachelor's degree in a related field and/or the equivalent combination of training, education, and experience, required
. 5-7 Years Medical Revenue Cycle Management (RCM) experience required with a consistent track record of achieving metrics
. 2-4 years of supervisory experience with the ability to successfully resolve a variety of issues
. Previous cash management or bookkeeping experience required
. Knowledge of clinical workflow
. Expert in Microsoft Office Products, including Word and Excel
Responsibilities . Act as a liaison between the Customers (Physician Practices / Hospitals) and global teams to manage the daily Revenue Cycle activities
. Provide periodic reporting to customers
. Meet with customer regularly to review progress and problem resolution
. Make sure the customer expectations are in line with the services agreement
. Communicate with the practices about Compliance, Quality Metrics, Quality Measures, Workflow changes and EHR implementation/process
. Provide upper management with revenue cycle status including reports, metrics, and presentations
. Ensure maximization of cash flow while improving customer relations
. Responsible for review and management of KPI's for clients and overall goals
. Manage charges and payment posting, credit resolution and cash balancing for multiple practices
. Analyzes claims, utilization, and medical cost data
. Develops strategic, cost effective programs, and makes system or network changes to enhance processes and increase revenue
. Monitors aged accounts and verifies appropriate collections procedures are being followed
. Manages revenue cycle projects at the Practice level, such as audits
. Serve as a liaison to the RCM and HIT teams to onboard new customers
. Develops, monitors, and assesses business metrics to refine processes and improve efficiencies
. Establishes internal goals and identifies external benchmarks
. Responsible for assessing performance, recommending salary changes, and progressive discipline
. Contributor in hiring and interview process
. Account for internal control responsibilities in line with the organization's objectives
. Ability to handle Protected Health Information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA)
. Perform other Account management duties as requested or assigned
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k)401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Vision insurance Experience level:
5 years Schedule:
Monday to Friday Travel requirement:
Up to 25% travel Experience:
Physician Practice: 3 years (Required) Revenue Cycle Management: 5 years (Required) Work Location: Remote
