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Personal Care Specialist (Part Time)

Details of the offer

The Role
RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.  
Responsibilities 
Engage with and assist patients and/or customers in a customer-facing, intimate retail environment 
Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction 
Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
Promote a work environment that is positive, communicative, patient and/or customer-oriented
Assist in verifying order deliveries for accuracy 
Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints 
Ensure local and state cannabis regulations are properly enforced and upheld 
Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
Maintenance of hard copy files as required  
Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including: 
Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
Other duties as assigned

Qualifications 
At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience 
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs 
Must have reliable, responsible, and dependable attendance 
Must be 21 years or older 
Must pass all required background checks including state-specific cannabis employment requirements 
Possess valid driver’s license or state ID 
Must be and remain compliant with all legal or company regulations for working in the cannabis industry 

Additional Requirements 
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) 
Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary 
Remain in a stationary position, if required, to meet the needs of the business 
Converse and communicate with individuals and groups of people directly 
Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email 
Prepare patient and/customer orders by moving and placing products 
Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries 
Move inventory and materials weighing up to 30 pounds independently 
Position self to move inventory and materials in storage areas 

Skills
Consistent demonstration of excellent customer service skills 
Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred 
Ability to establish and maintain effective working relationships with all employees 
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences 
Previous experience with POS systems 
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures 
Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPPA requirements.

Working Conditions
Patient and/or customer-facing environment  
Ability to work outdoors in?varying and sometimes adverse weather conditions  
Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent 

Our Mission: To promote well-being through the power of cannabis.
We’re humble—We prefer quiet confidence and don’t shout about our success. 
We’re hardworking—We put our heads down and get the job done. 
We’re grateful—Working in our industry is a privilege and an act of service. 
We’re transparent—Honest and open communication keeps us healthy as an organization. 
We’re collaborative—And believe good ideas can come from anywhere. 
We have a growth mindset—One that’s grounded in well-being. 

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace. 
We can't wait to meet you.


Source: Greenhouse

Job Function:

Requirements

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