Job summary
Open accounts for new and existing customersProvide friendly and personalized customer servicePerform Teller duties as required
Job seniority: mid-to-senior level
Responsibilities
• Maintain and demonstrate advanced knowledge of current bank products and services• Open new accounts per customer requirements• Ensure compliance with applicable regulatory requirements and internal policies and procedures• Expand and retain new and existing customer relationships• Assess customers banking needs and provide guidance and appropriate products• Build a thorough profile for each customer and maintain frequent contact• Proactively identify and retain 'at risk' customers• Identify sales opportunities and provide excellent customer experience• Build a book of business through advertising leads, personal contacts, and referrals• Meet personal SMART goals• Answer incoming calls promptly and professionally• Open safe deposit boxes• Attend periodic retail meetings and offer creative ideas• Research accounts for customers• Log referrals and customer feedback• Back up and/or assist Lead Teller/Branch Operations Manager• Effectively train less experienced employees• Coordinate with Retail Operations Manager to update retail intranet page• Complete annual training• Participate in bank/community activities• Other duties as assigned
Requirements
• Ability to identify customer needs and present banking solutions• Ability to recognize closing opportunities and retain customer relationships• Ability to initiate customer contact through various channels• Ability to build professional relationships with coworkers and customers• Interpersonal/service-oriented skills and aptitude• Excellent communication skills• Ability to exercise independent judgment and make decisions• Responsiveness in a fast-paced environment• High level of professionalism and integrity• Strong computer skills• Strong sense of initiative and self-motivation• Minimum four (4) years of face-to-face customer service experience• Minimum two (2) years Personal Banker experience• High school diploma or equivalent
Key Skills Needed
• Customer needs assessment• Sales• Relationship-building• Communication• Independent judgment• Customer service• Proficiency in Microsoft Word, Excel, and Outlook
