Performance Improvement Consultant

Performance Improvement Consultant Location Fort Meade, MD : The selectee will serve as a focal point for Agency Performance Management Division activities. In this role, the selectee will guide Investment Portfolios in the development of corporate performance measures and will serve as the final independent approver of measures that are proposed for corporate performance products, including the Congressional Budget Justification Book and NSA's strategic plans. The selectee may be called upon to create graphical displays or briefings on these topics for presentation by the selectee or office leadership. The selectee may be asked to lead or assist in leading training sessions related to corporate performance measure development. The selectee will also assist with similar Agency-external performance measurement activities that support the ODNI in execution of its budget preparation responsibilities and oversight requirements. Partner with senior Agency leadership to provide strategic support to help organizations improve performance by analyzing situations, identifying gaps, and proposing solutions. Serve as a performance change agent; influence stakeholder decisions by 'selling' strategic performance concepts. Use a variety of performance strategies, tools, and interventions (i.e., organizational development, needs or trend analysis, needs assessment, training evaluation, etc.) to implement change, monitor solution implementation, and assure organizational success. The Performance Management Division also provides training to other Intelligence Community (IC) performance personnel, and serves as the primary performance liaison between NSA and the Office of the Director of National Intelligence (ODNl)/Associate Director-Chief Financial Officer for the IC. Advise and assist organizational leadership with strategic business planning and decision-making by providing recommendations based on sound business principles and supported by detailed analyses. Employ a myriad of analytic tools and processes to provide management with viable alternatives for informed decision-making, including trend and forecast analysis, earned value management, cost benefit analysis, balanced scorecard, activity based costing, life cycle cost estimating, activity based budgeting, and gap analysis. Possess knowledge of program and process integration, systems engineering and planning, NSA business processes, performance measurement, and requirements and capabilities generation. Comprehend internal and external drivers (such as IC, ODNI, DoD, industry, academia, Agency senior leadership, mission imperatives) that influence effective operation, management, and execution of the Agency's resourcing, planning, programming, and budget execution processes. Job Summary
Performance Improvement Consultants interact with organizations across NSA and with Office of the Director of National Intelligence (ODNI) to learn about NSA's mission and enabling functions, as well as its budget request process with ODNI and Congressional Oversight Committees. Performance Improvement Consultants enable NSA's leaders and Investment Portfolio (IP) teams to make better resource decisions by developing meaningful corporate performance measures to track and ensure progress towards NSA's organizational goals, or those that are included in NSA's budget request to Congress. Performance Improvement Consultants serve as the measure development consultants, trainers, independent evaluators and approvers for corporate performance measures, as well as the communicators, advocates, and champions of corporate measure proposals, and the liaison between ODNI and NSA regarding measures of corporate performance.
Qualifications
The qualifications listed are the minimum acceptable to be considered for the position. Degree in Business (any specialization) or I-O psychology is preferred, but a degree in any field is acceptable. Relevant experience must be in consulting, training, or managing in organizational development, organizational behavior, and/or human resources and/or designing workforce development solutions. Exceptional written, verbal, and interpersonal communication skills are required. FULL PERFORMANCE Entry is with a Bachelor's degree plus 3 years of relevant experience, or a Master's degree plus 1 year of experience, or a Doctoral degree and no experience. SENIOR Entry is with a Bachelor's degree plus 6 years of relevant experience, or a Master's degree plus 4 years of relevant experience, or a Doctoral degree plus 2 years of relevant experience.
Competencies
Training and Development - Conduct front-end analyses. - Conduct and participate in needs assessments for training and development. Supervision/ Management - Analyze organizational or project/program performance indicators to identify key areas for improvement. - Develop and communicate strategic goals, vision, priorities, programs, and long-range plans for an organization or the Agency. - Develop performance measures to monitor progress toward organizational or program/project goals and objectives. - Guide the organization or program in creating and sustaining a strong customer focus and high expectations for performance. - Implement new programs and initiatives. Specialized Knowledge/Skills: Exploring Alternatives - Increasing own and others understanding of an issue based on new information and alternative perspectives. - Listening to and showing appreciation for alternative ideas and approaches. Leading People - Leading people toward meeting the organization's vision, mission, and goals. - Providing an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Assessments/Evaluation Consulting - Educating others on assessment/evaluation processes, benefits, and potential uses. Organizational Awareness - How the technological systems within one's own organization work. Performance & Effectiveness - Designing and implementing data collection methodologies to assess organizational needs (e.g., organizational occupational structure, training needs, organizational climate, organizational effectiveness) and employing professionally accepted practices and standards. Researching - The scientific principles, methods, and processes used to conduct research studies (e.g., study design, data collection and analysis, and reporting results). Resource Management - Developing a plan to achieve project goals using available and/or shared resources. Systems Thinking - Principles and theory of how an entire system works and how it is affected by an action, change, or malfunction. General Tasks: Inform/Advise/Influence/Persuade/Negotiate - Serve as an internal consultant and advisor in own area of expertise. Provide Customer Service - Provide timely and accurate responses to requests for assistance, information, products, or services. Working with Others - Adjust interpersonal style or behavior to accommodate or effectively deal with different approaches, perspectives, or personalities. - Represent the work unit when meeting with other organizations. Writing/Editing & Reviewing - Write routine documents (for example, e-mails, memoranda, minutes of meetings, status reports, production reports). General Knowledge/Skills: - Accountability - Creativity and Innovation - Customer Service & Requirements - Decisiveness - Enterprise Perspective - Flexibility - Influencing/ Negotiating - Interpersonal Skills - Oral Communication - Partnering - Problem Solving - Resilience - Written Communication
Pay, Benefits, & Work Schedule
Pay: Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $82,764 - $181,216 (Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. On the job training, internal NSA courses, and external training will be made available based on the need and experience of the selectee. Benefits: NSA offers excellent benefits to include relocation assistance, flexible work schedules, generous leave programs, paid personal fitness time, training and continuing education classes, health and life insurance, Federal Thrift Savings Plan (TSP), and a Federal retirement plan. Work Schedule: This is a full-time position, Monday - Friday, with basic 8 hr/day work requirement between 6:00 a.m. and 6:00 p.m. (flexible).
How to apply
Apply soonest, as job postings can close earlier than stated end dates due to changes in requirements. It is important to review and note the minimum qualifications, as only those applicants who meet the required qualifications will be contacted to continue the employment process. Please populate the resume tool to showcase any relevant work experience and education related to the position and answer any applicable screening questions. Information collected will be used to determine eligibility, and failure to provide accurate information may result in disqualification for this position. A confirmation email will be sent after submission of the first application and also after any future updates to submitted applications. **Due to time sensitive communications regarding applications, please ensure your spam filters are configured to accept email from . For job vacancies that include stated testing requirements, also include the following: @uwe.nsa.gov, @nsa.gov, and @pearson.com** U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. NSA is also committed to the promotion of diversity within its workforce. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information
DCIPS Disclaimer
The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.