Title: PBX Operator
Location: Fountain Valley, CA
Department: PBX
Status: Full time
Shift: Nights (8hr shifts) M to F, 2pm to 10:30pm
Pay Range: $20.75/hr to $29.47/hr
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Job Specific Functions
• Ability to deliver and provide excellent customer service using Simply Better and AIDET principles.
• Actively supports MHS initiatives and department performance improvement activities to establish continued enhancement of services the PBX department provides. (Meetings, employee engagement survey, education, and training activities)
• Ability to register direct admits and lab accounts timely and accurate. Appropriate expertise in EPIC, Onbase, RTE, and websites is required to ensure accurate and efficient registrations.
• Demonstrates the appropriate level of expertise and proficiency using the PBX paging system (Interactive Intelligence) and the security radio.
• Ability to answer and direct calls timely and professionally. Provides general information such as phone numbers and location as required.
• Ability to understand and follow all emergency codes and alarm paging protocols. Performs paging functions accurately and timely. Works with Security in handling emergencies professionally.
• Demonstrates the ability to monitor all incoming faxes, including lab requisitions and direct admissions. Avoids HIPAA violations by choosing the correct patient in Epic and registering patients timely and accurately in Epic. Adheres to department policy of using two patient identifiers.
• Ability to train and orientate new staff.
• Ability to be at work and be on time. Adheres to MHS time and attendance policy.
• Ability to interact positively and constructively.
• Ability to prioritize and multitask.
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards. Minimum Requirements
• Six months or more experience as an operator in a hospital or call center, with hospital admitting experience a plus.
• Must communicate effectively and clearly both verbally and in writing.
• Strong customer service skills.
• Bi-lingual (English/Spanish or English/Vietnamese) preferred.
• Positive work ethic.
• General computer skills are required, including electronic medical records and Microsoft Office.
• Knowledge of medical terminology.
• High school graduate preferred
