Patient Services Specialist

Job summary
The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone.This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.Occupational Medicine Rooming position to include Occupational Testing with additional training.
Job seniority: entry level
Responsibilities
• Provide exceptional customer service to patients and visitors in person or by phone.• Maintain a high level of patient satisfaction.• Handle patient inquiries and resolve any issues or concerns.• Conduct Occupational Testing as part of an Occupational Medicine Rooming position.• Complete additional training as required.
Requirements
• 1 year customer service experience or successful completion of Providence internship.• 1 year Medical office or health care experience preferred.• Basic experience with electronic medical records and/or computerized billing systems.• Medical terminology experience.• Experience in a rooming position such as CNA, non-credentialed MA, EMT experience, or similar.
Benefits
• Best-in-class benefits uniquely designed to support you and your family.• Opportunity for professional growth and financial security.• Empowering work culture that values and respects all employees.• Comprehensive health care coverage for the most vulnerable in our communities.