Job Title: Patient Services Representative Job Category: Operations
Wage Classification: Hourly/Non-exempt
Location: Various in CB/NB
Position Type/Status: Full-time, benefitted
Travel: Minimal (CB/NB)
Wage: $17.50 to $21.34
Reports to: Finance Manager
Manages Direct Reports: No
HR Review & Approval: 01/05/2024 Job Description
Job Purpose:
The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers. Duties:
Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties. Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication. Ensure new and existing patients' registration and scheduling needs are met. Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status. Complete appropriate forms and enter patient information into the EPIC EHR system. Collect patient fees. Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns. Answer high-volume calls in a timely manner and direct calls to appropriate staff. Copy and scan patient information. Review and update FQHC (Federally Qualified Health Center) documents. Provide excellent customer service. Calling patients for reminder calls Scrubbing the charts for patients to be seen in the clinic before the visit. Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance. Provide good faith estimates to patients before appointment. Offer prompt pay or sliding fee scale. Scheduling or canceling patient appointments Other related duties may be assigned by the Supervisor. Assist with credentialing as needed. Education and/or Experience and Qualifications:
High School Diploma or GED Experience in health care, customer service, or public relations preferred. Strong computer skills including experience with Microsoft office software. Excellent verbal and written communication, problem solving and organizational skills. Understanding of labor law and employment equity regulations Licensures/Certifications:
Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date. Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire. Immunizations Required:
TB (test upon hire) Physical Requirements:
Prolonged periods sitting at a desk working at a computer. Able to lift 15 pounds occasionally. Able to travel as needed. Benefits:
PTO Accrual (up to 193 hours per year)7 Paid Holidays Medical/Dental/Vision 100% employer paid 401K Retirement Plan 6% match You will be eligible for a semi annual retention bonus every 6 months EHR – OCHIN Short Term Disability -options for long term disability $50,000 life insurance policy- options for additional voluntary life Health & Fitness Gym membership Discount
