Job summary
Join Cleveland Clinic's Lou Ruvo Center for Brain Health and become a part of one of the most respected healthcare organizations in the world.As a Patient Service Specialist, you will provide comprehensive, proactive and "Patient First" customer service to our patients and visitors through the entirety of their visit.This role will allow you to create the foundation in healthcare that you've been looking for.
Job seniority: entry level
Responsibilities
• Investigates, triages, and resolves patient issues using the established HEART Model• Assists patients to minimize patient issues• Creates a welcoming and professional environment for patients and visitors• Manages needs of patients and visitors in waiting areas• Performs patient registration, scheduling, and insurance verification• Performs point of service activities and facilitates billing functions• Enters and maintains patient information• Encourages patient utilization of front-end technology• Recruits, enrolls, and educates patients on MyChart• Supports and participates in process improvement efforts• Performs telephone triage and follows telephones etiquette• Collaborates and communicates with clinical staff• Supports and adheres to compliance policies and procedures• Participates in patient outreach activities• Other duties as assigned
Requirements
• High School Diploma or GED required• Ability to perform basic math• Working knowledge of PC window applications• Ability to troubleshoot and resolve general technology issues• Ability to type a minimum of 30 words per minute or demonstrable PC keyboard skills• Knowledge of medical terminology preferred• Excellent communication and organizational skills• High level of customer service experience and exemplary interpersonal skills• Interest in learning new technology and troubleshooting• Ability to adapt to changing technology and processes• Ability to understand and interpret medical insurance information• Critical thinking and ability to work independently in a fast-paced environment• Ability to switch tasks successfully in a fast-paced environment• Minimum two years of patient registration, appointment scheduling, insurance processing, or customer service experience• Experience in providing exceptional customer services and conflict resolution
Benefits
• Tuition reimbursement• Comprehensive benefits• Resources to learn and grow• Fulfilling career for everyone
