SUMMARY
We are currently seeking a PSC Ambulatory I-FOH to join our Radiology team. This 0.70 (56 hours per pay period) role will primarily work on-site (SHIFT: Days).
Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.
RESPONSIBILITIES
* Welcomes patients and guests in a friendly manner, following the "I am Welcomed" standard workflow
* Provides navigation assistance to all patients and guests
* Utilizes the electronic health record accurately and efficiently to perform the following functions:
* Patient Check-in
* Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
* Registration
* Patient Check-out (Schedule following the standard processes)
* Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
* Ensures personal workspace and patient waiting areas are neat and sanitized.
* Responsible for handling patient financial transactions
* Cash Box
* Cash Collections
* Credit/Debit card transactions
* Daily reconciliation
* Promotes the organization and assists in maintaining clinic efficiency
* Check-out patients
* Provide scheduling support for contracted providers and specialty departments
* Provide support for providers with requests and urgent needs
* Manages special patient needs upon request
* Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
* Receives and creates encounters for medical forms and delivers them to the clinical team
* Assist with processing of time sensitive patient's needs, such as patient forms, etc.
* Perform other duties as assigned
QUALIFICATIONS
Minimum Qualifications:
* High School Diploma or equivalent
* At least one year of experience in related field and/or six months of Front of House experience
* One year of customer service experience
Preferred Qualifications:
* Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
* Ability to work in a fast-paced, continually changing environment
* Ability to respond appropriately to shifting priorities
* Ability to prioritize work assignments
* Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
* Demonstrates knowledge and understanding of organizational policies and procedures
* Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
* Ability to work independently and in a team setting
Knowledge/ Skills/ Abilities:
* 6 months of previous HHS experience
* Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
* Certification from
* HFMA OR
* NAHAM OR
* HBI Patient Access Certification
* Experience with Electronic Health Records (EHR) - Epic experience preferred
* Understanding of medical terminology
* Experience with different payers/insurance requirements
* Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
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