Patient Relations Representative

North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Family Medicine, Pediatrics, Obstetrics/Gynecology, Dental, Physical Therapy, and Behavioral Health services to the under-served population throughout northern Arizona. We believe in practicing integrative care in an inclusive culture. We treat some of the most vulnerable rural populations in the United States while supporting North Country's mission. We are proud of our Family Medicine Physician Residency, our medical education programs, and our passionate team.
Description Are you passionate about making a difference in the lives of patients? Do you thrive in a fast-paced, customer-focused environment? North Country HealthCare is seeking a Full-Time Patient Relations Representative to join our team.
As a Patient Relations Representative, you will have the opportunity to be the face of our organization, providing exceptional customer service to our patients. You will be responsible for greeting patients, answering inquiries, scheduling appointments, and ensuring a positive experience from check-in to check-out.
Duties Greet and check-in patients, verify patient information, insurance documents, referrals, and enter changes into patient records Answer phones, make appointments and follow-up appointments, and take phone messages Enter data into patient database Provide back-up support for other office positions (e.g., insurance follow-ups, referrals, etc.) Complete forms for clinic and patients on an as needed basis Qualifications Customer service experience Basic computer software skills High School Diploma or GED Benefits No nights or weekends Earn up to 7 weeks paid time off to cover holidays, personal, and sick time. Accrual starts Day 1. Student Loan Repayment/Tuition Reimbursement Program Medical insurance for as little as $5 per paycheck Dental, Vision, 401k matching, Employee Assistance Program Professional development and career growth opportunities Compensation Starting at $15.43+ DOE
North Country HealthCare is a VEVRAA Federal Contractor and Equal Opportunity Employer