Patient Registration Float Pool Team-M-F, Every Other Weekend. Shift Varies.

Job Description

The Patient Registration Float Pool Team is responsible for providing excellent customer service throughout Inova Health System by identifying and fulfilling customer and departmental needs. Provides world-class service to patients by filling vacancies within clinical departments. Travels to various hospitals and outpatient practices within the Alexandria, Loudoun, Mount Vernon, Fair Oaks and Fairfax areas as required.

Job Responsibilities

Supports scheduling undertakings by conducting pre-service activities such as insurance verification and submission.
Troubleshoots individual admission issues in collaboration with other departments and/or team members.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Identifies and communicates payroll authorization and referral requirements.
Manages assigned work queues to ensure that errors are corrected.
May perform additional duties as assigned.

Additional Requirements

Experience - 2 years of healthcare patient access experience or customer service experience.

Education - High School diploma or equivalent

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.