Patient Home Draw Coordinator (TEMP) Location Wallingford, CT : Patient Home Draw Coordinator (TEMP POSITION)- Wallingford, CT Monday-Friday 8:00a-4:30p *Proof of COVID-19 vaccination will be required Job Accountabilities (Responsibilities) :
Responsible for resolving all client concerns regarding patients that require a home draw. Troubleshoot inquiries from all sources (i.e., Client Services/Sales). Develop and maintain schedule for phlebotomists assigned to the home-draw patient. Client notification and follow up required on these and more complex issues. Resolve all concerns to satisfaction of client and patient.
Handle all concerns regarding patient home draws. These concerns are received by telephone, in writing/FAX and in person. Calls are the result of a specific need for a home draw based on patient/client need or to resolve a previously poor collection at a PSC. Call volume may be heavy at times. Daily logs/schedules will be developed and tracked to completion for field phlebotomists to complete the home draws in a timely manner. Document reporting or call history will be maintained for department metrics. The Coordinator will contact the client or patient to resolve routine matters related to patient testing. Patients may also be called to schedule at home services. Use established protocols for reporting client complaints. Provide research and resolution on complex issues, including those that have been referred by Client Services. Voluntarily backs up in-house phlebotomists, when needed. May provide training to new hires. Recognize quality service issues and provide feedback to appropriate personnel on opportunities for improvement. May assist Group Leader in the delegation of work in the absence of the supervisor or manager. Has ongoing responsibility to maximize department quality and productivity by monitoring service levels and minimizing abandoned calls. Must exhibit comfortable interaction with technical staff and other departments. May handle specimens. QUALIFICATIONS Required Work Experience: 2-5 years clinical laboratory and/or customer service experience required Preferred Work Experience: Experience in a Call Center environment preferred Some data entry experience preferred Customer service background preferred Previous medical or clinical laboratory background preferred Physical and Mental Requirements: Occasionally lifting up to 25 pounds May require extended periods of focus May require extended periods of sitting or standing Ability to manage stress Capable of handling multiple priorities in a high volume setting Must be able to handle a large volume of calls quickly and professionally. Knowledge: Medical terminology helpful Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook) Skills: Basic typing and computer skills Strong teamwork skills Strong communication skills Strong communication skills Strong problem-solving skills Ability able to operate basic office equipment. Strong sense of integrity Willingness to accept additional responsibilities with a positive attitude EDUCATIONHigh School Diploma or Equivalent
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Job Type: Full-time
Salary: $19.83 - $21.74 per hour
Schedule:
Day shift Monday to Friday Travel requirement:
Travel Experience:
Phlebotomy: 1 year (Preferred) License/Certification:
Driver's License (Required) Ability to Relocate:
Wallingford, CT 06492: Relocate before starting work (Required) Work Location: In person
