We are in search of a driven Patient Guest Service Assistant I to join our dedicated team at Cleveland Clinic Indian River in Cleveland, OH.
Growing your career as a Full Time Patient Guest Service Assistant I is an outstanding opportunity to develop exceptional skills.
If you are strong in people management, project management and have the right mindset for the job, then apply for the position of Patient Guest Service Assistant I at Cleveland Clinic Indian River today!
req#: 221070
Location: Cleveland, OH
Facilities: Cleveland Clinic Main Campus ,
Professional Area: Customer Service
Department: 4196 PSS Customer Service-Operations
Job Code: G10015
Schedule: Full Time
Shift: Days
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic earned the No. 1 hospital ranking in Ohio, the No. 4 hospital ranking in the country, and was ranked nationally in 13 specialties, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Guest Services Assistant, you will provide customer service by providing directions to patient rooms or other areas of the hospital, serve as local resource to visitors and ensure a safe environment for patients, guests and caregivers. The ideal future caregiver is someone who: • Is a problem solver who works well within a diverse team by using excellent communication skills. • Is outgoing with high energy and a positive attitude as they serve our patient and visitor population. • Has the ability to work independently as needed and consistently follow strict standards related to the healthcare industry. • Has the heart and drive to always serve others with compassion. • Has excellent communication, customer service and problem-solving skills. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities: Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport. Accesses patient information to confirm appointment times, appointment locations and room numbers. May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community. Corrects and/or reports safety, maintenance and cleaning needs. Responds to Code Blue and Code Red emergencies with appropriate equipment. Coordinates patient needs with other departments. Other duties as assigned. Education: High School Diploma or GED required. Certifications: None required. Complexity of Work: Requires excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests. Ability to exercise judgment to accurately triage inquiries. Ability to work independently and as a team. Basic computer skills: Epic, outlook and other internal systems. Work Experience: Minimum two years experience in a customer service role with at least one year providing face-to-face customer service. Physical Requirements: Normal or corrected vision, hearing and speech. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Benefits of working as a Patient Guest Service Assistant I in Cleveland, OH:
? Opportunity to Make a Difference
? Company offers career progression opportunities
? Advantageous package
