Patient Experience Manager

Job summary
Responsible for coordinating and directing patient experience activitiesMaintains client satisfaction and responds to surveysMonitors compliance and develops action plans for patient satisfaction
Job seniority: entry level
Responsibilities
• Tracks financial incentives and penalties tied to patient satisfaction• Maintains and supports client satisfaction for account retention• Administers client/customer surveys and responds in a timely manner• Monitors and ensures compliance of patient satisfaction initiatives• Assists in developing and monitoring department/unit action plans• Participates in hospital committees and ensures regulatory compliance• Increases regional patient satisfaction performance• Works closely with on-site management team• Participates in conference calls and educational webinars• Provides recognition for successful programs
Requirements
• HS diploma/GED or equivalent combination of education and experience• Customer service training experience• Hospitality and healthcare experience preferred• Service-oriented operations experience• Good coaching and training skills required• Excellent organizational skills and ability to multitask• Proficient in Windows based office software
Key Skills Needed
• Coordinating and directing• Client satisfaction management• Surveys and responses• Compliance monitoring• Action plan development• Committee participation• Regulatory compliance• Operational goal achievement• Conference call and webinar participation• Recognition for successful programs
Benefits
• Medical• Dental• Vision• Life Insurance/ AD• Disability Insurance• Retirement Plan• Flexible Time Off• Holiday Time Off (varies by site/state)• Associate Shopping Program• Health and Wellness Programs• Discount Marketplace• Identity Theft Protection• Pet Insurance• Commuter Benefits• Employee Assistance Program• Flexible Spending Accounts (FSAs)