ABOUT US To Heal. To Teach. To Discover.
These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.
From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.
Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Description Position Summary To improve the patient care experience through attention to personal needs identified by the patient.To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment.To facilitate and enhance the connection between patient and family, and to provide an overall supportive presence to both the patient and the care environment.
Essential Functions Responsible for providing the highest level of experience in the care setting by acting as a comforting and interactive presence for the patients. This could include but is not limited to: active listening, casual conversations, assisting with basic tasks, and providing / supporting hands- on diversional activitiesResponsible for daily and continuous patient rounding, and communicating any immediate needs to the nursing staff when necessary.Assist with iPad utilization for patient and family virtual visits / interactions.Liaison for patient's family to provide updates using consistent communication template. Answer any questions that the patient's family may have: in real time if able, or escalate and ensure loop closure on any questions that require follow up. Ensure that up to date contact information for the patient's loved one is readily available for caregivers.New patient orientation to room. Explanation of call light, television controls, bathroom, refrigerator if available in room, storage of personal items, check if any personal care items needed.Serves as a liaison between not only the patient and their family, but the patients and the staff as well.Performs other related duties as assigned.Required For All Jobs Performs other duties as assigned.Complies with all policies and standards.For specific duties and responsibilities, refer to documentation provided by the department during orientation.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications Qualifications Education High School Equivalent / GED RequiredAssociate's Degree in Communication, Hospitality, Psychology, Sociology, or Healthcare related field PreferredWork Experience 1+ years of customer or patient interaction experience is RequiredKnowledge, Skills, & Abilities Excellent verbal and written communication skills. RequiredDemonstrate excellent interpersonal skills to interact effectively and efficiently with patients, families, and all members of the multi-disciplinary team. RequiredAbility to empathize with patients and families, as well as maintaining therapeutic boundaries and provide an empathetic relationship. RequiredLicenses and Certifications Basic Life Support (BLS) RequiredPhysical Demands Standing FrequentlyWalking FrequentlySitting RarelyLifting Frequently 50 lbsCarrying Frequently 50 lbsPushing Frequently 50 lbsPulling Frequently 50 lbsClimbing Occasionally 50 lbsBalancing OccasionallyStooping FrequentlyKneeling FrequentlyCrouching FrequentlyCrawling OccasionallyReaching FrequentlyHandling FrequentlyGrasping FrequentlyFeeling ConstantlyTalking ConstantlyHearing ConstantlyRepetitive Motions ConstantlyEye/Hand/Foot Coordination Constantly
