Patient Appointment Services Specialist

Job summary
Mayo Clinic is top-ranked in more specialties than any other care providerInvesting in competitive compensation and comprehensive benefit plansContinuing education and advancement opportunities for a successful career
Job seniority: entry level
Responsibilities
• Independently creating and scheduling appointments within the electronic medical record• Gathering patient-specific demographic and provider information• Advising patients on co-payments, referral authorizations, and pre-service deposits• Collecting Guarantor and insurance details• Interacting with patients, customers, referring physicians, Mayo providers, allied health staff, and family members• Navigating multiple systems simultaneously• Managing telephone calls, online requests, and fax requests• Ensuring accuracy and thoroughness in all patient-related activities• Flexibility, cross-coverage, and potential travel• Availability and communication with patients and healthcare professionals
Requirements
• High school diploma/GED or Associate's Degree• Minimum two years' customer service experience• Medical Terminology course completion within six months of employment• Strong verbal/written communication skills• Troubleshooting, problem-solving, and multitasking abilities• Independent decision-making and attention to detail• Ability to work effectively in a fast-paced team environment• Strong keyboarding and computer skills• Basic understanding of insurance terminology
Benefits
• Competitive compensation• Comprehensive benefit plans• Continuing education and advancement opportunities