Patient Advocate Registered Nurse

Job summary
Texas Health Resources is hiring a Patient Advocate Registered Nurse for the Risk Management Team.The position is located at Texas Health Plano in Plano, Texas.The job involves resolving patient issues and enhancing patient satisfaction.
Job seniority: associate level
Responsibilities
• Receive and evaluate complaints and grievances from patients.• Prioritize concerns and coordinate resolution with involved departments.• Ensure compliance with regulatory standards and hospital policies.• Respond to government or regulatory complaints.• Serve as grievance coordinator and facilitate required grievance committee.• Document complaints and grievances received.• Identify and communicate potential liability concerns.• Provide data for centralized database and assist with reporting.
Requirements
• Associate's Degree in Nursing required.• Bachelor's Degree in Nursing preferred.• Registered Nurse License required.• 2 years of Hospital Experience required.• 5-7 years of General Acute Care Hospital Management Experience highly preferred.• Experience in Care Transition Management or Care Coordination preferred.• Experience in Risk Management preferred.
Key Skills Needed
• Excellent interpersonal and communication skills (written and verbal)• Strong organizational abilities• Sensitivity to patients' needs• Ability to deal with a variety of personalities with tact and diplomacy• Expert computer skills including word processing, Survey Monkey, and database software• Presentation facilitation and training experience• Bilingual preferred