Position Details Req ID: req17166 Position Title: Patient Account Representative Position Type: Staff Full-Time Position Number: GS9197 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Clinical Financial Services Location Address:
5310 E. 31st. Street
Tulsa, Oklahoma, 74135
United States Hiring Supervisor: Hiring Range:
(Contingent upon available funding): 16.50 - 18.60, Hourly Work Schedule: Typically, 8 hours/day, 5 days/week Faculty Appt Period: Job Summary: Job Summary:
Pursues collection of accounts with insurance companies and patients, patientand insurance phone call duties daily, answers patient account questions, medical billing, takespayment by phone, front desk duties for the department, helps to coordinatecredentialing functions. assists Director of Clinic Financial Servicesand Financial Reporting Manager with basic accounting duties. EnvironmentalHazards:
Typically office environment Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations. Special Instructions to Applicants IMPORTANT! APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information. In addition, OSU Medicine's Customer Service Philosophy is: "We enrich lives by providing compassionate care and amazing service to every life we touch." We achieve our service standards with employee behaviors centered on safety , courtesy , presentation , and efficiency . Safety is: -Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards Courtesy is: -Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You" Presentation is: -Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times Efficiency is: -Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative Education & Experience Position Qualifications: Required:
-High School Diploma/GED
-Two (2) years of insurance/billing collections experience in a primary carefacility required.
-Must have a working knowledge of coding/claim issues, ICD-9 and CPT coding inan ambulatory care clinic.
-If applying with college or technical training in the medicalbilling/collections field, will accept 1 year experience as above.
-Valid Oklahoma Drivers' License
Skills,Proficiencies, and Knowledge:
-ICD-9, CPT, and HCPCS coding.
-Computer knowledge, organization and interpersonal skills. The ability to meetdeadlines and the ability to file.
-Knowledge of insurance filing, collection laws, research personal andinsurance overpayments requests and bankruptcy laws. Preferred:
-Vocational/Technical education
-Certified coder with experience in collections for an ambulatory primary carefacility.
