Job summary
Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information.Identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff.Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements
Job seniority: entry level
Responsibilities
• Pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information• Identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff• Cross training required in multiple administrative support functions and registration points• Maintaining current knowledge of regulatory compliance guidelines and joint commission requirements• Promoting departmental objectives through cooperation and quality performance
Requirements
• High School or GED required• Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred• One year Customer Service experience in any field preferred• One year of clerical experience in medical office setting• Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations• Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills• Ability to organize and prioritize work in a stressful environment with changing priorities• Must be able to interact with individuals of all cultures and levels of authority• Requires the ability to maintain confidentiality• Ability to work effectively as a member of a team and individually• Good oral and written communication skills• Good problem solving skills• Basic medical terminology, knowledge can be obtained through formal classes or work experience• Basic computer skills and experience in patient registration systems• Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements• Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle• Detailed knowledge of government payors• Ability to drive/travel to multiple facilities/locations as needed• Cross trained in multiple areas including ability to work in all registration points• Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits
