Job DescriptionPOSITION SUMMARY: PAR I: Have an introductory knowledge of the health system and what
services are offered. Have full working knowledge of one of the following areas listed below:
? Able to schedule ancillary procedures appropriately, keeping location instructions,
patient demographics and insurance requirements in mind while receiving support from
leadership.
? Able to schedule primary and specialty office visits appropriately, keeping location
instructions, patient demographics and insurance requirements in mind while receiving
support from leadership.
? Employee will verify eligibility; obtain benefits as well as any pre-authorizations or
referrals needed. Position is also responsible for data entry into EPIC as indicated for
assigned OP surgeries, IP surgeries, and any diagnostic procedures.
? Employee will verify patient demographics, scheduled date and place of service for
upcoming procedure as well as collect any co-pays, patient payment estimator (PPE),
past due amounts or bad debt the patient may have. Employee will obtain the patient
payment (PPE) take full or partial payments as well as set up payment plans.
? Accuracy level and customer service scores must be consistent with the expectations of
a new employee and the employee must continually desire to learn new objectives while
increasing their accuracy level and customer service scores through training and
coaching. Employee must adhere to all employee codes of conduct to ensure their
actions are consistent with the mission of Christus St. Vincent Health System as we
continue to extend the Healing Ministry of Jesus Christ. This positon follows
departmental productivity and quality control measure as set forth my management.
RequirementsMINIMUM QUALIFICATIONS:
EDUCATION: High school graduate
CERTIFICATION/LICENSES: Medical Terminology Certification preferred
SKILLS: Comfortable using a computer, basic typewriting and computer skills (data entry or
word processing), experience with excel, email and online insurance verification. Self-motivated
and self-directed, dependable, strong organizational skills, excellent customer service skills,
strong problem-solving skills. Knowledge of health insurance and managed care concepts and
requirements.
EXPERIENCE: One to two years of general or medical office experience or completion of a
medical office program within the last two years. One to two years of health insurance
experience preferred.
NATURE OF SUPERVISION:
-Responsible to: Patient Access Manager
ENVIRONMENT:
-Bloodborne pathogen:
PHYSICAL REQUIREMENTS:
PERFORMANCE EVALUATION
1 = Performance seldom meets job requirements
2 = Development needed. Improvement required.
3 = Consistent, reliable performance.
4 = Proficient.
5 = Excellence. Consistent, exceptional performance
