Job Description
Summary:
Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third-party payers. This position requires professional appearance, behavior, and good communication skills. Patient Access representatives require dependability, flexibility, and teamwork.
This advanced level position is expected to demonstrate knowledge and competency of Patient Access duties in multiple areas, including a demonstrated ability to use good judgment in making independent decisions to resolve customer issues in all routine operations. This position is also expected to assist in the development of other associates.
Requirements:
A. Education
• High school diploma or equivalent required.
• Associate Degree preferred with emphasis in health/business related field .
B. Skills
• Demonstrate proficiency and superior knowledge of Patient Access operations
• Exhibit knowledge and compliance of regulatory requirements in Patient Access
• Excellent communication and organizational skills
• Demonstrate excellent customer service skills
• Apply principles of process improvement methodologies
• Recognized ability to develop, mentor and train other associates
• Must be able to follow detailed instructions and perform repetitious tasks
• Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner.
• Proficient in office automation applications such as Microsoft Office
• Skilled in interpreting and analyzing data
• Demonstrated contribution and achievement of department collection initiatives
• Ability to read, comprehend and retain information
• Perform mathematical calculations proficiently
• Knowledge of basic medical terminology required
C. Experience
Three years' experience in hospital registration or a comparable position.
D. Licenses, Registrations, or Certifications
• N/A
Work Type:
Full Time
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Patient Access Representative Lead, Specialty Orthopedic, BBJ - Full time
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