Maintain the front reception desk for the Department of Orthopaedics. The major responsibilities include, but are not limited to, checking patients in and out of the clinic, handling co pays, prepays, and deposits, performs OHSU standard work check-in, maintaining departmental customer service standards. Additional duties include reschedules, new patient letters, mail pick up, scanning and printing faxes. This position will also, under the supervision of licensed, clinical practitioners, provides administrative support to the Department of Orthopaedics. This position is a key element in providing high level customer service to the Department of Orthopaedics patient population. Pay Range: $22.50 - $30.45 per hour
Responsible for all processes involving checking in of patients prior to being seen by a clinical provider. This includes, but is not limited to, careful review of insurance and demographic information with each patient and recording changes in the on line systems, verifies account status, authorization information and copay/prepay information with patient against on line systems, collects co-pays, contacts managed care staff when discrepancies arise, notifies clinical staff when patients arrive, process check in paperwork in a timely fashion and makes it available to clinical staff as soon as it is complete, monitors how long patients are kept in waiting room and intervenes as necessary, as well as other responsibilities associated with efficient and effective checking in of patients. Collect new patient questionnaires, online and via an iPad. Communicates daily with flow coordinator to ensure no lines occur at the front desk and the clinic is being managed.
Reschedules, New Patient Letters, Explaining Information about Delays to patients, Scanning and Mail.
Other duties as assigned by Practice Manager or Clinical Operations Supervisor.
All responsibilities must be carried out in an ethical and professional manner. This position/employee should report potential compliance problems using the reporting processes as outlined in the Code of Conduct manual. This position/employee should be a model of ethical and appropriate behavior for other departmental personnel and should exhibit professional standards, comply with OHSU policy and procedures and maintain personal integrity at all times. Participation in compliance and procedural training programs is expected. It is expected that this position/employee comply with the Code of Conduct, OHSU and departmental policies & procedures, applicable rules, regulations, etc.
Basic computer keyboarding skills including typing of 30-45wpm.
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position OR successful completion of the PAS trainee position
Must have demonstrable customer service skills both over the phone and face to face.
Must have excellent attendance.
Must have proven and effective communication skills.
Must be detail oriented, highly accurate and able to multi-task in high volume situations.
Must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.
Must have verifiable telecommunication skills with diplomacy and efficiency and use of multi-lined phones.
Must be able to work independently with little direct supervision.
Must be able to recognize problems and proactively solve or correct them.
Ability to perform the job duties with or without accommodation. Bachelor's Degree, in any area of study.
Basic computer experience with database knowledge.
Knowledge of OHSU admission policies and PAS/authorization policies preferred.
Knowledge of PAS procedures and integrated care at OHSU preferred.
Knowledge of Epic systems.
Knowledge of OHSU network systems, including Outlook and Microsoft Office products.
Knowledge of scheduling and front desk.
Basic medical terminology.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at or .
