Party Coordinator Location Waukesha, WI : POSITION: Party Coordinator REPORTS TO: Special Events Coordinator : The Party Coordinator is primarily responsible for providing guests with an experience like no other for our birthday parties and group events. The party coordinator is responsible for the coordination, set up, and follow up with birthday events. The party coordinator will ensure the party closet is fully stocked, inventoried, and clean each day as well as the proper communication is out to the party hosts as well as the café. It is important for the party coordinator to ensure not only guest satisfaction, but to also follow all safety and sanitation regulations.
RESPONSIBILITIES Demonstrating the highest standards of guest relations and care when assisting guests during your assigned event. Ability to describe the attractions and experience to guests. Enforcing rules and safety regulations in a consistent and fair manner to our guests. Managing queues and meeting guest expectations, upsell to maximize profit. Manage a group of guests through the flow of a successful birthday event. Ordering and inventory of the party supplies. Responsible for the communication between management, party hosts, and café. Keeping the areas clean and sanitized. Handling guest complaints in the first instance and reporting feedback to the Leadership Team. Working within established guidelines and operating procedures. Responsible for following protocol for guest incidents. Flexibility to rotate through various areas of the park. Participate in regular staff meetings and training as required. Other duties as tasked by Leadership. QUALIFICATIONS Minimum of High School Diploma or equivalent preferred Basic math skills of adding and subtracting required Attention to detail and ability to multitask Proficient with computer programs including, but not limited to, Microsoft office products. ADDITIONAL REQUIREMENTS Having a friendly and engaging personality, a good communicator, able to work under pressure. Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service. Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask. An effective, well organized and efficient team player with a strong sense of discipline and urgency. Holds self-accountable for high personal standards of conduct and professionalism PHYSICAL REQUIREMENTS Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Lift and carry up to 30 pounds. Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
Employee discount Flexible schedule Professional development assistance Referral program Schedule:
Day shift Monday to Friday Night shift Weekends as needed Education:
High school or equivalent (Preferred) Work Location: In person
