Job Summary:The Parts & Service Advisor at Battle Born Harley Davidson in Carson City, Nevada is a key role in ensuring exceptional customer service and satisfaction. As a member of our team, you will be responsible for providing top-notch customer support while maintaining exceptional knowledge of parts and service. This is a full-time, hourly position in the motorcycle industry, and you will be working as an individual contributor.Compensation & Benefits:At Michael Hohl Automotive Group, we value our employees and offer competitive compensation and benefits package. This includes a competitive hourly wage, medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicle purchases and services.Responsibilities:Greet customers and assist them with their inquiries regarding parts and servicesListen to customers' needs and recommend appropriate products or servicesReview and process customer orders, including ordering, pricing, and invoicingPrepare and submit warranty claims to the manufacturerManage and maintain inventory levels, including stocking shelves and conducting regular inventory checksCoordinate with technicians and service advisors to ensure timely and accurate completion of servicesMaintain strong knowledge of all products and services offered by Michael Hohl Automotive GroupProvide excellent customer service and maintain strong relationships with customersHandle customer complaints and find satisfactory resolutionsFollow up with customers to ensure satisfaction and address any concerns or issuesStay up to date with industry trends and advancements in Harley Davidson technologyRequirements:High school diploma or equivalentPrior customer service experience, preferably in the motorcycle industryWorking knowledge of Harley Davidson parts and systemsExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAttention to detail and strong organizational skillsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyProficiency in computer systems and software, including Microsoft OfficeMust be able to lift up to 50 pounds and stand for extended periodsEEOC Statement:Battle Born Harley Davidson a Michael Hohl Automotive Group Company is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, or any classification protected by federal, state, or local law. We are committed to providing a fair and inclusive work environment for all employees.
