Job Title: Parts Manager Department : Parts
Supervisor: General Manager
Summary Description Manage employees and operations of the Parts & Accessories department. Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.
Duties and Responsibilities Set-up and maintain a smooth running, efficient P&A department. Ensure P&A personnel are well trained and available when needed. Ensure the needs of the service department are being met. Review all stock orders to ensure a fast moving balanced inventory of Parts & Accessories. Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio along with an accurate inventory. Assist/coach/train staff when needed. Supervise and maintain an accurate up-to-date inventory management and control system (Open to Buy). Become familiar and efficient with all phases of the computer system required for service & parts management Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise. Ensure employees keep a clean and orderly department. Generate and review Inventory and OTB reports. Knows the competitions' prices, selection, customer service + promotions. Recruit and hire staff based on composite statistics. Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit. Maximize return on investment of parts inventory. Grow the volume of P&A sales. Maintain budgeted revenue and expense objectives. Develop advertising and promotional campaigns for merchandise. Provide reports to Dealer Principal or General Manager, as requested. Develop monthly and annual objectives for the department in collaboration with General Manager. Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.). Plan and execute "exceptional" promotions to bring both "new and existing" customers into the dealership on a regular basis. Perform other related duties as assigned or requested. Supervisory Responsibilities Establish departmental work schedule, balancing the workloads of all employees with the needs of the department. Set policies and procedures for P&A department. Establish daily job assignments for sales staff as directed in the Daily Huddle and or jobs, which you determine to be appropriate and necessary. Evaluate and council department employees and maintain records of all employee performance reviews. Evaluate employee performance and keep General Manager aware of any issues, both positive and negative. Assist General Manager with recruiting, interviewing, hiring, and terminating employees. Provide training for all P&A employees (seminars; workshops; P&A sales, inventory mgmt., etc.). Qualifications & Job Requirements Strong leadership skills. Strong sales and sales management skills. Experience with retail sales and inventory management. Previous experience in developing and coaching a high performance sales team. Prefer knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn. Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet. Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus. High School Diploma or equivalent degree or greater required. Physical Demands Requires the use of both hands. Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material. Requires standing and/or walking for extended periods of time. • Requires the ability to balance and push an 800+lb motorcycle. Working Conditions The noise level in the work environment is usually loud. Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles. Frequently works near moving mechanical parts.
