We are searching for a competitive Parts customer service representative to join our passionate team at The Shyft Group in Carson, CA.
Growing your career as a Full Time Parts customer service representative is a promising opportunity to develop key skills.
If you are strong in cooperation, attention to detail and have the right drive for the job, then apply for the position of Parts customer service representative at The Shyft Group today!
Parts Customer Service Representative | Royal Truck Body | Carson, CA Regular Employee | Salary Non-Exempt | $18.00 - 19.00
Who we are: At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.
We are strengthened by nine industry-leading brands - Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.
Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road — for an experience that is safer, more satisfying, more rewarding all around.
With 50 years and millions of miles behind us, we continue to charge forward — leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.
What you'll do:
GENERAL PURPOSE OF THE JOB:
The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Handle all customer concerns and questions in a timely and professional manner Answer all customers questions or concerns via email, fax, or by phone Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested Responsible to keep track of inventory knowledge to ensure accurate information is received by customer Data entry; input sales order into software and print all required documentation Conduct walk-in estimates for quotes requested on behalf of customers Occasionally drive out to client locations for delivery of goods or services Follow up on shipments in transit and retrieve ETA information to customers Write up invoice credit requisitions Create warranty orders for customers Interact with customers face-to-face on an appointment or walk-in basis Other miscellaneous projects/duties as assigned
What you need to be successful: High School Diploma or GED equivalent 1+ year of experience in a customer service position Proficient in MS Office applications, data entry
Knowledge of parts automotive aftermarket preferred Bilingual in English and Spanish preferred
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Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.
Stay Healthy: Medical and Rx Plan
Health Savings Account
Dental and Vision Plan
Healthcare Flexible Spending
Wellness Plan
Financial Security: 401 (k) Retirement Savings
Short and Long Term Disability
Company Provided Life and Dependent Life Insurance
Voluntary Term Life Insurance
Work/Life Balance: Educational Reimbursement
Employee Assistance Program
Dependent Care FSA
Equal Employment Opportunity (EEO) The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at View email address on jobs.institutedata.com.
Benefits of working as a Parts customer service representative in Carson, CA:
? Learning opportunities
? Room for Advancement
? Attractive packageCompetitive Pay
