Come work for the fastest growing dealer in South Dade! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!
We are seeking a highly motivated and dedicated Parts-Back Counter Specialist candidate with strong commitment to customer service and focused on attaining results. A candidate that's detail oriented and determined to deliver a WOW factor customer satisfaction every time. This position would work closely with Service Advisor and Technicians.
WE PROVIDE OUR EMPLOYEES WITH THE FOLLOWING TOOLS AND RESOURCES TO BE SUCCESSFUL:
Health, Dental, and Vision Insurance
Basic Life/AD&D and supplemental life insurance
Paid Life Insurance 20K
401(k) Retirement
Paid Vacation
Friendly Working Environment
Opportunity for internal promotion and career growth within the dealership
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Bring customer focus and high energy to our fast-paced environment
Oversee the parts sales process from start to finish
Work closely with customers, technician, service advisors, vendors and parts staff to complete repair/parts request
Answer phone calls, internet and in-store request for pricing and ordering of parts and accessories
Maintain proper filing system for paperwork corresponding to deliveries, special orders, internal we-owes, etc
Maintain accurate records for merchandise warranty returns and vendor returns
Collaborate with other team members to resolve customer/supply issue
Receive and process all parts orders
Pull parts and accessories orders sold on repair orders
Aid technician with looking up, quoting and billing out parts to repair orders
Notify service advisor and service managers on parts arrival
Understand and control of parts inventory
Ensure all parts are billed correctly
Notify of shortage & damage discrepancies
REQUIREMENTS:
Excellent communication skills with a high understanding level of customer service
Self-starting entrepreneur attitude with exceptional attention to detail
Excellent customer service skills (phone and email communications)
Strong Sense of teamwork and company culture
Detail-oriented, have a professional appearance and strong work ethic
Strong organizational and time management skills
Advance analytical and problem solving abilities
Dependable, organized and committed
Resourceful and motivated
Ability to work in a fast-paced work environment
Proper phone etiquette
Experience with auto parts sales (preferred)
High school diploma or equivalent/GED
South Dade Dealership is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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