Position Number: 870017
Reporting to the Head of Information Access and Student Services, this position will be responsible for supervising student employees and facilities, at Duquesne Kline Law Library, primarily on Friday midday/early evening, Saturday mornings and afternoons, and Sunday afternoons and evenings. Inventory
Coordinates ongoing shelve reading, scanning, corrections, and inventory routines.
Coordinates shelve straightening projects.
Participates in "missing books" projects.
Desk responsibilities:
Staffs and supervises the Circulation Desk, ensuring high-quality customer service when interacting with Duquesne Kline Law faculty, administration, staff, students, and all other library visitors.
Addresses patron complaints and infractions.
Circulates Duquesne Kline Law Library materials to patrons, including checking out/in, and other necessary routines in the FOLIO circulation system.
Monitors security situation, and reports any criminal, medical, or facilities emergencies to Campus Police.
Utilizes "LibCal" to monitor study room reservations.
Utilizes "Lib Answers" to field virtual questions and requests.
Supervises student deskwork, filing, library patrols, noise control, faculty delivery, shelving, and other projects.
Monitors public patrons for library sign-in.
Helps maintain the Print Center, including stocking printers with paper, toner, and troubleshooting any minor equipment issues like paper jams. Ensures that other equipment like scanners, hole-punches, staplers, and other resources are functioning properly. Reports any problems to Head of Information Access and Student Services, as well as any necessary IT, or facilities contacts.
Maintains a weekly list of nonfunctional lighting throughout the Duquesne Kline Law Library, sends to the Head of Information Access & Student Services.
Trains student employees who work solely on the weekend.
Reports any Facilities and Technology Services problems to the appropriate on-call evening and weekend contacts.
Additional duties as assigned.
Information Assistance
Practices phone etiquette when answering the phone.
Provides library information to patrons asking about library hours, directions, collections locations, etc...
Assists patrons with using LOCATE, the online catalog.
Greeter
Greets patrons in a courteous and friendly manner.
Is available and prepared to assist patrons as they enter the Duquesne Kline Law Library.
Directional
Aids patrons in locating library materials.
Aids patrons in locating legal information through a variety of print and electronic mediums.
Referral
When appropriate, refers patrons to other libraries (Including the Allegheny County Law Library), University Offices, or off-campus agencies for information and/or services. High school graduation or equivalent AND one year of service-sector experience or closely related activity, or satisfactory completion of relevant course work OR equivalent education/experience.
Demonstrated ability to handle high-stress and emergency situations. Demonstrated excellent customer service orientation.
Ability to recognize and set priorities, and to use independent judgment and initiative in a variety of situations.
High level of detail orientation, with proven ability to manage multiple simultaneous projects and interruptions.
Exceptional organizational skills.
Experience with Microsoft Office Suite and the ability to learn new programs.
Strong oral and written communication skills.
Ability to work a varied schedule, including evenings and weekends.
DESIRED:
Bachelor's degree or equivalent AND one year of demonstrated experience in a customer service environment, a library, or satisfactory completion of relevant coursework.
Supervisory experience.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes c ommitment to the University's values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University's Mission. Additionally, applicants must have demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
SCHEDULE: When Duquesne Kline Law classes, and Bar Preparation, are in session, this position will include Friday evenings (11am-6pm), Saturday mornings and afternoons (9am-6pm), and Sunday afternoons and evenings (Noon-9pm). During the Fall and Spring Exams period, the Saturday shift is 7:30am-3:30pm. During the Post Bar period in the summer, there are several Sundays when the Duquesne Kline Law Library is CLOSED, and the Part-Time Weekend Librarian would work only Friday and Saturday. Additional schedule changes may be required when necessary.
Friday: 11 a.m. to 6:00 p.m. (7 hours)
Saturday: Nine hours: 9:00 a.m. to 6:00 p.m. (9 hours)
Sunday: noon to 9:00 p.m. (9 hours)
25 Hours Per Week Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Duquesne University is committed to attracting, retaining, and developing a diverse faculty that reflects contemporary society, serves our academic mission and enriches our campus community. As a charter member of the Ohio, Western PA and West Virginia Higher Education Recruitment Consortium (HERC), we encourage applicants from members of underrepresented groups, and support dual-career couples. Founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit, Duquesne University is Catholic in mission and ecumenical in spirit. Its Mission Statement commits the University to About Duquesne University
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation's top 20 small research schools for our research initiatives and faculty productivity.Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser ... vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university. Show more
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