Job summary Job seniority: entry level
Responsibilities
• Explains, promotes, and sells products and services such as traveler's checks, savings bonds, money orders, and cashier's checks.• Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit. Identifies counterfeit currency.• Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.• Cashes checks and pays out money after verification of signatures and customer balances, processes savings withdrawals. Enters transactions into computer, and issues computer-generated receipts.• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.• Accepts loan payments: verifies payment amount and issues receipt.• Buys and sells currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.• Receives FICA payments: verifies deposit coupons are properly completed and checks are made payable to the "Bank".• Follows procedures for removing accounts from dormancy. Place holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.• Balances drawer daily, including periodic batching of cashed checks. Counts and balances cash in automated teller machines and night depository. Counts and rolls loose coins. Enters required information into Vertex for Currency Transaction and Log Entry Reports.• Attends weekly sales meetings and monthly community bank meetings.
Requirements
• High school diploma or GED required.• Cash handling, sales, or customer service experience preferred.• Prior teller experience preferred.• Basic mathematical skills.• Exceptional customer service skills.• Good problem-solving and decision-making skills.• Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank exposure to loss or fraud.• Ability to work in a fast-paced environment and work well under pressure.• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.• Ability to use e-mail, phone, and other communication tools are necessary.• Dependable and adheres to timelines and schedules.
Key Skills Needed
• Cash handling• Sales• Customer service• Mathematical skills• Problem-solving• Decision-making• Communication
