We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift.Benefits:Competitive pay based on experienceOpportunities for career advancement within the hospitality industryIf you have a passion for providing exceptional guest service and possess the necessary skills to excel in this role, we invite you to apply for the position of Night Auditor. We look forward to reviewing your application.Responsibilities:Duties:Perform nightly audits of hotel transactions to ensure accuracy and completenessVerify and balance all revenue and settlement accounts, including room charges, food and beverage charges, and phone chargesPrepare daily reports summarizing hotel operations and financial activitiesHandle guest inquiries, requests, and complaints in a professional and timely mannerAssist with check-in/check-out procedures for guests arriving or departing during the overnight shiftMaintain a clean and organized front desk areaProvide exceptional guest service by anticipating needs and exceeding expectationsQualifications:Experience:Previous experience in a hotel or hospitality setting is preferredStrong attention to detail and ability to work with numbers accuratelyExcellent communication skills, both verbal and writtenMultilingual skills are a plusProficient in phone etiquette and handling guest inquiriesAbility to work independently with minimal supervisionBilingual skills (English/Spanish) are advantageousAbout Company:Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
