Job Title: PARKING AMBASSADOR Department: Parking Reports To: Parking Manager Rate of Pay: $18.00/hr Shift: Variable shifts 8 AM - 4:30 PM and, or 4 PM-12 PM, Monday through Sunday Full Time and Part Time/ Seasonal position WEEKENDS & HOLIDAYS REQUIRED SUMMARY The Parking Ambassador is the first impression the guest has of the resort and creates an inviting, organized, and efficient sense of arrival for our guests. Their primary focus is on guest service and providing necessary information and directions for all Sundance guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Warmly greet guests in a friendly and professional manner directing them to the appropriate parking lot for their needs.
Assist in maximizing the parking inventory for events and high-volume days by directing the guest into an individual parking stall.
Assist disabled passengers into and out of vehicle.
Demonstrate knowledge about all aspects of the property including lodging, dining, shops, mountain recreation, events, activities, and their locations.
Provide helpful information about opportunities of the day including answering questions and giving directions to their desired venue.
Share the Sundance story of land preservation and environmental commitment as the occasion arises.
Pacify disgruntled guests utilizing exceptional people skills.
Recognize lodging and other resort issued parking passes and direct accordingly.
For lodging check-ins, obtain the guest's last name and radio to the front desk to contribute to a seamless arrival.
Direct guests and employees to suitable parking area to prevent congestion and promote exceptional guest service.
Operate radio to communicate with base and other vehicles.
Ensure cleanliness of parking lots and shuttles.
Support the recycling program.
Conduct daily vehicle inspections i.e. checking oil and all essential fluids; clearing snow and ice as part of a thorough exterior inspection.
Clean interior and exterior of vehicles.
Fuel vehicle following protocols.
Safely drive employees and guests to and from overflow parking lots in twenty-five passenger mini-bus.
Safely drive vehicle to all destinations according to assigned schedule.
Comply with no-idling policy.
Administer carpool incentive for employees and guests.
DISCLAIMER This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS Use of a 2-way radio.
CERTIFICATIONS, LICENSES, REGISTRATIONS Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines. Commercial Driver's License is preferred, but is not required.
OTHER QUALIFICATIONS Must be 21 years of age or older
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