A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Logistics, Transportation & Parking is seeking full time Customer Service Representatives to act as a Parking Ambassador for the patient and visitor parking structures at the Michigan Medicine parking facilities.
Assist patients and visitors by directing them to available parking spaces
Assist parkers with items they may need to take to their destination, as necessary (wheelchairs, strollers, or belongings); use motorized vehicle, as necessary
Direct patients and visitors to their destination inside the hospital, escort patient and visitors to location, if necessary
Monitor full conditions of parking facility, redirect patients and visitors to another facility, if necessary
Assist patients and visitors with location of vehicle upon their return to the structure on foot or by use of motorized vehicle
Act as customer service ambassador to Michigan Medicine
Report any suspicious behavior or activities to Michigan Medicine Security and supervisor
Monitor and report suspected unauthorized parking activity
Maintain areas of the parking structure by assisting in the cleaning, removal of trash, salting icy areas, and shoveling snow
Report any elevator outage to Hospital Maintenance
May work occasionally in a different classification depending on departmental staffing needs
Operate a university vehicle to relocate to other locations to assist in operations and/or assist parking attendants
Other duties as assigned by supervisor or manager
Other Job Details:
May work in a different classification from time to time depending on departmental needs.
High School Diploma
At least one (1) year of customer service experience
Excellent customer service skills
Strong communication skills
Ability to work outside in all types of weather conditions
Ability to stay active/moving for most of the shift
Ability to fulfill the necessary requirements to operate a university vehicle
At least two (2) years of customer service experience
Customer service experience in a hospital setting
Monday - Friday, 8:00AM to 4:30PM.
Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.
Facilities and Operations seek to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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