Job Description
Job Description
Are you a night owl with a passion for helping others? Do you thrive in a fast-paced, high-energy environment? Then look no further! FirstLink is seeking a Full Time Overnight Call Specialist to join our team in Fargo, ND. As an Overnight Call Specialist, your nights will be anything but ordinary. You will be the voice of reassurance and support for those in need, providing 24/7 services.
So put on your superhero cape and get ready to make a difference! Joining our team means you'll be part of a dynamic group of individuals who share a common goal: to make a positive impact on the lives of others. We foster a supportive and collaborative work environment where your ideas and contributions are valued.
With a starting pay of $19/hr and the opportunity for a raise after 90 days, this position offers a competitive compensation package. So, if you're ready to embark on an exciting and rewarding career journey with us, apply today! You will be provided great benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off.
Day to day as a Overnight Call Specialist
As an Overnight Call Specialist at FirstLink, prepare yourself for a fulfilling experience. As a new team member, you will receive comprehensive training to ensure you feel confident and prepared to handle any situation. Each day, you can expect to answer incoming calls from individuals seeking guidance and support, whether it's a crisis situation or simply someone in need of a friendly ear. Your calm demeanor and empathetic nature will shine through as you provide assistance, resources, and referrals.
Working the graveyard shift, from
12am-8am
(with two consecutive days off), you will be part of a dedicated team that never sleeps. While the rest of the world is dreaming, you'll be making a difference in people's lives. You can anticipate a fast-paced environment, where no two calls are ever the same. Your ability to adapt and think on your feet will be crucial as you navigate through various scenarios.
With each call, you'll have the opportunity to bring comfort and support to those who need it most. So, if you're ready to be a superhero of the night, apply now!
Are you the Overnight Call Specialist we're looking for?
To succeed as an Overnight Call Specialist at FirstLink, certain skills and qualities are essential. First and foremost, strong communication skills are a must. You'll need to be an excellent listener, able to empathize and offer support to callers in distress.
Being a problem solver is crucial, as you'll encounter a variety of situations requiring quick-thinking and resourcefulness. Multitasking is another vital skill, as you'll be juggling multiple calls and providing assistance simultaneously. Familiarity with computer systems and the ability to quickly navigate various software tools is necessary for efficiently documenting and managing calls.
While prior experience is a plus, we provide comprehensive training on the specific tools and software used in our call center. A calm and composed demeanor is essential, as you may encounter callers in highly emotional or volatile states. The ability to remain level-headed and provide a reassuring presence is key.
If you possess these skills and are ready to make a meaningful impact in the lives of others, apply now for this Overnight Call Specialist position at FirstLink!
Are you ready for an exciting opportunity?
We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!
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