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Job Description
• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Consistently ensure customer and patient satisfaction
• Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
• Provide inventory management and invoicing support to customers and branch operations
Duties & Responsibilities
• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Effectively identify and troubleshoot product-related problems and/or issues related to a customer's application of a product.
• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
• Under the direction of a manager, Sales Rep or Senior Orthopaedic Specialist, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
• Support sales initiatives by assisting with technology upgrades.
• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.
Requirements
• High School diploma. Prefer Associate's Degree or Bachelor's Degree in a technical field of study.
• Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
• Demonstrated problem solving, interpersonal communication and teamwork skills, including the ability to deliver clear verbal messages regarding technical subjects
• Demonstrated ability to manage complex processes with high detail orientation
• Demonstrated ability to provide accurate, timely and effective customer service
• Demonstrated ability to utilize office systems (Microsoft Office)
• Prefer proficiency in order and inventory management systems
$56,000– $78,000 salary plus bonus eligible + Benefits.? Actual minimum and maximum may vary based on location.? Individual pay is based on skills, experience, and other relevant factors.
Holiday benefits include 12 paid holidays annually.
Health benefits include medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program .
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, supplemental life insurance, and short- and long-term disability insurance.
About Stryker Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
